QuMAS Expert

Job Title: QuMAS Expert

Location: Boston MA

 Job Discription:(Please Ignore if not good match)

Overview:

?        Sound Technical knowledge in any ECM tools and concepts ( QuMAS, Documentum, Veeva, Open Text, etc).

?        Hands on experience in working L2/L3support.

?        Should be aware of ITIL framework of support methodology.

?        Need to perform Problem Management, Trend analysis and proactive identification of problem areas and feedback to relevant solution areas.

?        Need to train end users on application support functionality.

?        Should able to perform applications performance and business process availability monitoring.

?        Ability to understand the complexity of the problem in hand and visualize a solution.

?        Should have programming experience with object-oriented programming languages.

?        Experience in gathering customer requirements and writing functional and technical design documentation.

?        Resolve incidents and service requests within agreed SLAs

?        Complete service requests within agreed SLAs

?        Co-ordinate with business users and functional analysts to understand and validate requirements for system upgrades and/or enhancements

?        Perform root cause analysis for frequently occurring issues and work with cross-functional teams / vendor to ensure quick resolution