Quality Systems Engineer

Volkswagen   •  

Herndon, VA

Industry: Professional, Scientific & Technical Services


8 - 10 years

Posted 30 days ago

Role Summary

The Quality Systems Engineer reports to the Chief Engineer (Sr. Manger) and is responsible for overseeing quality of Electrify America’s product portfolio, including DC Fast Chargers (DCFC) and L2 electric vehicle supply equipment (EVSE). In this role the Quality Systems Engineer needs to have extensive experience in driving quality efforts with external vendors and internal stakeholders, determining root cause and corrective actions. The candidate will work with Electrify America’s service operations team to determine trends with product performance and quality issues and then work with vendors to drive quality issues to closure. A strong understanding of electromechanical products with embedded firmware/software controlled by a cloud based backend is critical for this role. The candidate will manage the quality program for multi-million dollar product lines. In this role, the candidate will be responsible and accountable for the uptime of Electrify America’s assets. She/he will play a critical role in ensuring that Electrify America’s customers (B2B and B2C) have a best in class experience by driving improvements on hardware quality and software performance. Their ability to track issues, determine trends and deliver results through vendor performance will play a critical role for consumers to refuel their vehicles. Role Responsibilities

  • Lead product quality
    • Provide technical expertise in root cause analysis and development of corrective actions to quality problems.
    • Develop innovate solutions and recommendations to internally and externally to solve problems
    • Use statistical techniques such as design of experiments (DoE), Gage R&R, and Six Sigma
    • Work directly with suppliers, create corrective action plans and effectively resolve identified issues
  • Provide technical support for Electrify America service operations team
    • Develop deep domain expertise of Electrify America’s products
    • Provide guidance to internal stakeholders on technical issues
    • Develop fault trees and training guides to assist in root cause field issues
  • Lead supplier engagement for product quality
    • Host weekly pacing calls with vendors on open quality issues
    • Develop and maintain vendor scorecards in conjunction withinternal stakeholders
  • Support testing and validation of end to end systems

Years of Experience

  • 7 - 10 years of relevant experience with minimum 5 years’ experience in managing quality product development programs involving multiple stakeholders (internal resources and external suppliers)


  • Bachelor’s in Engineering (Mechanical, Electrical, Computer)


  • Masters in Engineering (Mechanical, Electrical, Computer)


  • Analytical and conceptual thinking – using logic and reason, creative and strategic to solve problems
  • Engineering background
  • Ability to quickly understand complex products and broad service offerings
  • Deep understanding of program development
  • Experience with technology driven change, analytics
  • Problem solving
  • Customer focused
  • Results oriented / tenacious achiever who get results
  • Exceptional Communication skills – interpersonal, presentation and written
  • Computer savvy – skilled in the use of software

Specialized Skills: Required

  • Systems engineering
  • Quality management and engineering
  • Vendor management
  • Product lifecycle/maintenance
  • Excellent written & oral communications skills
  • Excellent analytical & computer skills
  • Demonstrated record of precision & integrity in past work assignments
  • Demonstrated high level of initiative

Specialized Skills: Desired

  • Product development of electromechanical devices
  • Development experience in Charger, Battery storage and infrastructure technology.
  • Knowledge & understanding of overall automotive and EV Industry
  • Extensive EV charger experience
  • Experience in C-Suite presentation

Work Flexibility

  • Occasional long hours

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.


If you require assistance please emailvwgroupcareers@vw.com.

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