Quality Risk Management, Senior Consultant in Raleigh, NC

Deloitte   •  

Raleigh, NC 27601

Industry: Business Services


5 - 7 years

Posted 56 days ago

Position summary

Managed Services & Product (MS&P) is on track of becoming one of the fastest growing areas in Risk and Financial Advisory (RFA). Help us grow our quality and risk organization by applying your Quality Assurance and Quality Control experience to the professional services industry. We are looking for an energetic and enthusiastic quality professional who can help us build and grow a large-scale quality organization.

If you are familiar with leading industry standards such as ITIL, NIST, SOC, COBIT, and/(or) ISO, then this may be the right opportunity for you to support MS&P risk-based control framework. It is a ground floor opportunity for you to be a part of the fastest growing segment in the Risk and Financial Advisory business. You will be exposed to all business areas across our Risk and Financial Advisory practice and will be interacting with business leaders and service delivery specialists.

Work you'll do:

  • Work with business and product teams to complete comprehensive "As-Is" and "ongoing" risk control assessments. This will include analysis of existing business and IT controls for Design & Implement (D&I) effectiveness across multiple risk domains – operations, service delivery, technology, IT infrastructure, finance, talent, third parties and regulatory compliance; risk control assessment will also include reviewing key indicators, sample testing and conducting thematic reviews
  • Work with the solution and product teams to identify, articulate, and define controls based on solution specific or product specific requirements
  • Identify and escalate emerging risks to business teams and risk leaders, as appropriate. Collaborate with relevant lines of business, legal, and risk partners to identify, design and document new controls to mitigate emerging risks
  • Monitor contractual commitments and obligations compliance by periodically assessing effectiveness of contractual controls
  • Provide on-going coaching and guidance to the business & product teams on risk control framework to ensure there is a consistent understanding of the overall control and risk management program across MS&P portfolios
  • Monitor action planning, implementation and closure of remedial actions for observations identified through control and risk management program
  • Leverage use of analytics and technology to identify opportunities for converting manual controls to automated controls
  • Identify continuous improvement opportunities to drive effectiveness and efficiency. Collaborate with other solutions and products teams to drive synergies across the broader MS&P portfolios
  • Support implementation of technology or GRC (governance, risk and compliance) platform to implement control and risk management program with the goal of improving efficiency, improving agility and optimizing cycle time
  • Escalate issues, concerns and risk proactively with both internal and external stakeholders
  • Develop periodic reports based on risk control assessment; summarize testing results and observations to the business leadership team and other key stakeholders


  • 6+ years' experience in Quality Assurance or Outsourcing Engagements
  • B.S. in technology, business management or Information Systems (post graduate degree is a plus)
  • Direct experience with development and testing (design as well as operating effectiveness) of risk-based control program including both business and IT controls in a managed services and/(or) product organization
  • In-depth understanding of risks and corresponding controls across multiple business domains – operations, service delivery, technology, IT infrastructure, finance, talent, third parties and regulatory compliance
  • Thorough knowledge and implementation experience of industry compliance standards and regulations; having exposure to at least one standard in each category is preferred (IT security standards such as NIST/ISO 27000/COBIT; IT service management standards such as ITIL/CMMI (Service)/ISO 20000, System and Organization Controls standards such as SOC1/SOC2)
  • Experience working with a Governance, Risk & Compliance platform/tool is plus (such as ServiceNow GRC platform)
  • Prior experience of supporting quality function for the service/product organization
  • Good understanding of software development and software engineering concepts; hands-on service/product development and/(or) IT governance experience is plus
  • Must have good understanding of IT service management (ITSM) framework and ITSM tools; exposure to different ITSM tools such as ServiceNow and Jira is preferred
  • Strong preference for professional with project management experience with project management (PMP) certification.
  • Experience with working and coordinating with the offshore teams
  • Should possess excellent written and oral communication skills
  • Ability to analyze complex problems, think creatively, communicate recommendations, influence change, and be able to drive process and structure to an extremely dynamic environment
  • Proven organizational skills, highly detail-oriented, with an ability to speak with conviction across all levels of the organization
  • Ability to work independently; candidate should be well organized, self-directed and a team player
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Valid Through: 2019-11-12