Direct, plan, train, audit the Qualify Management System (QMS) execution and effectiveness at the corporate level of a technical services business certified at AS9100C and transitioning to AS9100D. Recommend, review, and approve Corporate policies and procedures for company-wide application IAW Quality Operational Procedures (QOPs). Promote quality achievement and performance improvement throughout the organization. Develop, implement, communicate and maintain a quality plan to execute continuous improvement that brings the Company’s Quality Systems and Policies into compliance with quality system requirements for enhanced modification. Work with purchasing staff to establish quality requirements from external suppliers. Ensure compliance with national and international standards and legislation. Adopt standards and establish clearly defined quality methods for staff to apply. Define quality procedures in conjunction with operating staff. Establish and maintain controls and documentation procedures. Liaison with auditors and ensure the execution of corrective action and compliance with customers specifications. Establish standards of service for customers or clients. Monitor performance by gathering relevant data and producing statistical reports. Organize and manage quality assurance function in close co-operation with the customers and with the Company’s Management team (Member of Management Team). Identify relevant quality-related training needs and deliver training courses. Collate and analyze performance data and charts against defined parameters. Bring together staff of different disciplines and drive the group to plan, formulate and agree with comprehensive quality procedures. Manage and maintain the Company’s quality inspection and product release programs for incoming and in-process materials and components, processes and finished goods. Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QA/QC. Set QA compliance objectives and ensuring that targets are achieved. Assess the product specifications of the company and its suppliers, and compare with customer requirements. Investigate, document, ensure, and track corrective actions to customer complaints. Conduct and document routine internal audits and improve performance through tracked continuous improvement to processes.
BS/BA, 12years total experience, and 6years’ experience in a Quality Management position, with 2years in AS9100C compliance. Experienced in Quality Management in the Service Industry under ISO/AS9100C Quality Management System. Experience must include having successfully passed at least two quality external audits with approved certifications, trained at least 4internal auditors, developed and modified company procedures, implemented at least 3 documented CIs, resolved at least two customer complaints, and completed root cause analyses using multiple resolution methods. Experiencedesired in transitioning to AS9100, Rev. D.