Quality Manager

Sandata Technologies   •  

Columbus, OH

5 - 7 years

Posted 240 days ago

This job is no longer available.

JOB SUMMARY

Sandata Technologies is looking for an experienced and energetic Quality Manager to help support a long-term program to provide Electronic Visit Verification (EVV) services to our client, a large state Medicaid payer.

  • The Quality Manager supports the payer client throughout the continuum of their Sandata relationship to ensure the successful achievement of client’s business objectives.
  • The Quality Manager works in conjunction with the Account Manager in executing the terms of a client’s contract once the contract has been implemented, and is a liaison to all internal Sandata departments for overall support coordination and problem resolution.
  • The Quality Manager is responsible for ensuring client satisfaction with Sandata products and services and building a mutually beneficial partnership relationship.
  • This position will lead Sandata’s participation in the client’s user acceptance testing (UAT), and support investigations and future UAT activities throughout the life of the program.

MINIMUM QUALIFICATIONS:

Candidate must reside in the Columbus, OH area, and is expected to work full-time onsite at the client location in downtown Columbus.

Education:

  • UndergraduateDegree in Healthcare, IT, Computer Engineering, Business Administration or related field
  • Master’s Degree in Business Administration, IT, Healthcare or Computer Science preferred

 

Work Experience:

  • 5+ years’ QA, Project Management and/or software testing experience
  • 3 years’ quality assurance or testing experiencerequired
  • 3+ years’ experience working with State Health Care Agencies or Managed Care Organizations strongly preferred; claimsexperiencerequired

 

Knowledge/Skills:

Quality / Account Management Experience

  • Excellent quality management skills with an emphasis on advising and consulting clients on maximizing value of company programs while achieving their business objectives
  • Demonstrated experience in setting and accomplishing strategic goals for client accounts
  • Good account management and test skills, with strong detail orientation

Healthcare Industry Experience

  • Experience in large-scale healthcare or state Medicaid program knowledge required
  • Experience in claims processing or analysis required
  • Understanding of state-based healthcare programs a plus

Software / TechnologyExperience

  • Experience leading or participating in software implementation projects
  • Proven ability to work directly with clients, and present technical findings to customers
  • Ability to perform technical investigations, create test cases, and synthesize results for a client
  • Experienceresponding to client inquiries and support requests a plus

Additional Skills and Experience

  • Excellent written and oral communication skills, including experience in creating and delivering formal presentations to large groups and executive teams
  • Strong problem solving/data analysis skills
  • Strong organization skills with the ability to coordinate multiple tasks/projects and complete within specified time frames
  • Collaborative nature, to work well in diverse teams, and the ability to work effectively across functional areas of the company from a remote working environment
  • Ability to work comfortably in a technical environment, including strong working knowledge of PC-based programs

 

Accountabilities:

  • Support the execution of client-specific strategic plan for achieving client business objectives while maximizing client value and revenue to Sandata
  • Develop strong working relationships with day-to-day client contact and client management structure
  • Day-to-day Sandata resource for Payer client, working with the Account Manager to support communication and deliverables to Payer account
  • Facilitate resolution of client issues relating to Sandata products and services
  • Provide consistent internal and external communication and timely follow-up on customer issue resolution
  • Have working knowledge of government healthcaretechnology and the claim adjudication process and a thorough understanding of Sandata’s products and capabilities
  • Provide updates regularly to Sandata management including but not limited to:
  • Account status
  • Outstanding issues
  • Resolutions
  • Action plans
  • Barriers to client satisfaction with resolution plan
  • Conduct analysis regarding program performance, proactively identifying areas to improve program performance and consulting with client accordingly
  • Create monthly executive reports and support quarterly/annual reporting as needed
  • Identify operational barriers to success and seek to resolve by working with internal and external stakeholders
  • Support annual audits, coordinating all necessary resources and developing needed documentation or presentations