Essential Job Functions and Accountabilities:
- Is responsible for addressing both internal and external customer inquiries, concerns, and complaints and is responsible for the corrective and preventive action process and analysis. Address, investigate, and resolve customer quality issues. Monitor and manage the closure of all non-conformances
- Is responsible for developing and monitoring Quality metrics and driving corrective action when those metrics do not conform to site / company goals. Manage and present monthly performance metrics. Monitor metrics and develop action plans for continued improvement.
- Responsible for maintaining and improving the Quality Management System (QMS) and supporting accreditations. Implement action plans to close gaps and drive improvement in the QMS system
- Designs and implements Quality training programs site and Company-wide
- Contributes to the site effort of identifying and reducing avoidable costs leading to improved quality and on-time delivery
- Is responsible for supporting resolution of supplier non-conformances
- Develops and monitors key product metrics (Echo, Benchmark, Vertex, Polytest etc) in effort to ensure product quality meets customer expectations
- Is responsible for managing site Hazardous Waste compliance efforts
- Drives Continuous Improvement activities that support Quality, Operations and the overall business
- Interacts with Quality Engineers / Managers of other Dynisco sites to establish / utilize best practices and drive consistency in metrics and reporting
- Is responsible for multiple location support (Franklin and Billerica)
- Travel 10 – 15% may be required
- Bachelor's Degree in Engineering, Mechanical, Electrical, Industrial or other technical related field (Master's Degree a plus)
- 5+ years of experience as a Quality Manager within the automotive industry, discrete manufacturing or capital equipment manufacturer, working directly with customers to resolve current or potential quality concerns. Background in electro mechanical assembly a plus.
- Lean Green Belt certification or equivalent from accredited organizations a minimum. Lean Black Belt preferred.
- Extensive knowledge and experience with customer interface problem solving techniques, APQP, PPAP – Stage Gate processes, SPC, MSA, PFMEA, DFMEA, Control Plans, PFD’s, AL2A, ISO-9001:2008, ISO17025, FM, ATEX, Lean Manufacturing, 6 Sigma, and others.
- Must be self-starter and be self-directed with a successful history of implementing a complete quality system that ensures compliance from dock to stock of both on incoming (suppliers) and outgoing (end products) shipments
- Well versed in supplier assessment/development tools and techniques. ASQ lead auditor certification a plus.
- The ability to lead a team of manufacturing employees, supervisors, process teams, and engineers to resolve quality issues and put irreversible corrective actions in place to prevent recurrence. 5 Why and 8-d problem solving experience a must.
- Strong knowledge and demonstrated experience in problem solving and root cause analysis.
- Strong knowledge of manufacturing processes. Must be detail oriented in all job aspects, particularly with documentation. Background in Manufacturing and or Manufacturing engineering a plus
- Knowledge of key Lean concepts such as Waste Identification, VoC, Value Add, 5S, Value Stream & Process Mapping, Visual Management etc.
- Supervises all personnel within assigned department(s).
- The working conditions of this position will consist of both an office and manufacturing plant environment with periodic exposure to noise levels, chemical compounds and fumes associated with the manufacturing of electronic/mechanical component assembly, etc. Please refer to the MSDS Notebook in this department for specific details regarding chemical exposure.