Grand Rapids, MI
Industry: Manufacturing & Automotive•
8 - 10 years
Posted 54 days ago
The Quality Manager is responsible for Leadership of the quality team, assigned plants and support functions to ensure Business Operating System (BOS) metrics, plant metrics, quality launch metrics and customer satisfaction are being achieved or exceeded. The Quality Manager will supervise the assigned quality department which includes responsibility for the training, development, coaching and performance of quality personnel. This person will work closely with Operations, Engineering, Suppliers, Senior Management and Customers. High level structured problem solving and decision making capability required. Assist in development of the quality department budget and manage resources and spending to ensure the budgets are achieved.
Support the management, development and continual improvement of the Business Operating System (BOS).
Administers appropriate policies, procedures and work instructions supporting BOS and Customer Specific Requirements.
Assists in internal and external auditing process of BOS.
Assists in development of corporate and departmental goals. Support and champion the quality vision and goals through assigned plants and teams.
Champion, coach and teach problem solving and continual improvement events. Provides the technical expertise in problem solving tools to lead, coach and teach at all levels of Cascade Engineering.
Ensures processes and systems are followed and effective to maintain IATF-16949 registration
Establishes and maintains positive customer and supplier relationships.
Manage and lead improvement initiatives to maintain positive customer scorecards and customer satisfaction audit results.
Establishes and maintains positive relationships with production teams, plant support functions, engineering, and management.
Participates and/or lead the advance quality planning (AQP), and production part approval process (PPAP) activities.
Manages the design, build and maintenance of gages using appropriate MSA tools (gage R&R, calibration, gage bias studies, etc…).
Manages the development, maintenance of process flows, process failure mode effects analyses (PFMEA's), control plans to minimize risk and maintain customer satisfaction
Leads and partners with Supply Chain Management resolution of supplier quality problems and supplier development
Participates and supports the Cascade Enterprise System (CES) Ensures statistical methods to lead continual improvement of process/product stability and capability
Lead, trains and mentors Quality Engineers and Quality Technician with direct responsibility for professional development and performance accountability
Budget accountability of the quality department
Monitors customer satisfaction and assists customers with quality concern/negotiates nonconformance issues
Manages, negotiates and problems solves warranty failures
Minimum Education, Experience and Core Competency Requirements:
Bachelor degree with 7+ years experience or Master's degree with 5 years of experience
High risk decision making requirements
Strong problem solving skills using structured problem solving methods such as 8-D, Shainin, DMAIC, Kepner Tregoe etc
Strong knowledge of APQP
Understanding of product drawing, CAD, and GD&T is beneficial
Excellent writing, presenting and verbal communication skills
Strong computer skills
Strong knowledge of IATF16949 quality system requirements
Strong interpersonal skills