Quality Management System Program Manager- Quality And Patient Safety

Swedish Medical Center   •  

Seattle, WA

Industry: Misc. Healthcare


5 - 7 years

Posted 297 days ago

This job is no longer available.

Under the direction of the Quality Management System Director and in collaboration with operational leadership, supports and facilitates the development, implementation and maintenance of an effective quality management system program across system and campuses. Leads, facilitates and mentors individuals/teams/committees to assure the successful organization and execution of processes to achieve quality outcomes, patient safety and ongoing accreditation readiness.

  • Facilitates and coordinates the interpretation, implementation, and compliance of quality assessment/ improvement and other regulatory standards such as Det Norske Veritas-GL, ISO 9001, Washington Administrative Codes (WAC, RCWs), and the Centers for Medicare & Medicaid Services (CMS).

  • Manages complex cross-functional performance assessment and improvement projects under executive sponsorship.

  • Develops and maintains relationships at campus-, functional unit-, and/or system levels.


Required qualifications for this position include:

  • Bachelors Degree in Nursing, Lab Technologist, Physical Therapist, Pharmacist, RHIA or other clinical healthcare education required

  • Five (5) or more years healthcare experience

  • CHPQ Certification preferred

  • Valid Washington State driver’s license is required

  • Expert knowledge and work experience in quality management, patient safety, systems thinking, change management

  • Expert knowledge of hospital operations, systems and processes

  • Demonstrated ability to create and implement process improvements to attain desired outcomes

  • Demonstrated expertise and success in team facilitation skills

  • Innovative and willing to constructively challenge established ways and methods

  • Knowledge and experience in the interpretation of regulatory standards

  • Ability to develop and maintain effective working relationships with leaders, medical staff, core leaders and front line caregivers

  • Strong communication, interpersonal, training and presentation skills

  • Proven success in project management

  • Understands organizational dynamics, demonstrates ability to build partnerships with medical staff and lead others toward goal achievement

  • Ability to adjust work schedule to meet needs

  • Proficient with MS Office Suite programs including Word, Excel, PowerPoint,

  • Travel approximately <20%

Preferred qualifications for this position include:

  • Masters’ degree in nursing, business, applied behavioral science, hospital administration or related subject preferred.

  • Electronic Health Record experience

  • Proficient in Access preferred

  • ISO 9001 experience preferred

  • Six Sigma and/or Lean preferred

  • Expertise in statistical process control techniques and tools

  • Demonstrated ability in implementing large-scale projects.

  • Current knowledge of CMS CoP requirements

    Req ID: 164207