In this position you will:
- Apply knowledge/expertise in quality improvement methodology to identify, facilitate, and consult with others for improvement projects and ongoing initiatives throughout PMGA.
- Participate in process evaluation and quality improvement activities. Assist in planning, designing, implementing, and maintaining data requirements for clinic quality improvement programs or research projects. Assist in the development and implementation of processes to sustain QI efforts.
- Use a variety of tools and methodologies appropriately to achieve results in improving care and services, including PDSA, Rapid Cycle Improvement, Root Cause Analysis and Failure Mode Effect Analysis.
- Define, implement, and document process improvements on key initiatives that result in significant improvements in service delivery, increasing organizational effectiveness, supporting quality initiatives, and/or increasing the safety of our environment to those providing and receiving care.
- Spend significant amount of time analyzing workflows and processes in Epic by working with end users, system trainers, and Epic analysts to improve efficient utilization of Epic. Initiate and track problem tickets to insure resolutions occur and are assimilated into practice at PMGA.
- Coordinate with Ambulatory reporting analyst to create new reports or queries that are not achievable through ProvInfo, Hyperspace, or Workbench reporting in Epic. Follow up to insure timely response based on priority of need at PMGA and validate resulting output for accuracy and usefulness. Through thoughtful analysis of this source data and application of QI methodologies, the QI Project Manager will work with management to identify opportunities for improvement projects.
- Monitor established core dashboard and quality reports for leadership and care teams on a regular schedule highlighting variances that require corrective action.
- Consult on organizational procedures by working with individuals and groups to identify performance or quality problems that can be solved through educational efforts or process improvements and directs implementation and evaluation of such programs.
- Validate documented standard workflows and PMGA adherence to same. Resolve discrepancies thorough implementation of appropriate corrective actions such as training or documentation updates.
- Insure that key metrics are defined, developed, and tracked; and that improvements result in a positive impact for each project.
Required qualifications for this position include:
- Bachelor's degree in Information Systems, Communications, Adult Education, Business Administration, Nursing, or other relevant degree
- Candidates without a Bachelor’s degree must have 3 years of experience in either Information Technology and/or Process/Quality Improvement in a Medical setting
- 3 years of experience working in a quality improvement, data support analyst, and/or project management role
- Strong technical skills in data management
- Advanced leadership skills and have the ability to influence and motivate teams
Preferred qualifications for this position include:
- 3 years of experience working in a quality improvement, data support analyst, and/or project management role in a healthcare setting
- Leadership experience in a healthcare setting
- Experience with clinic or healthcare QI
- Six Sigma Green Belt or Black Belt
- Experience with Epic EHR
About Providence Alaska Medical Center
Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.
As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.