Quality Control / Customer Support Supervisor

Confidential Company  •  Ann Arbor, MI
Salary depends on experience
Posted on 07/14/18 by Natalie Staroba
Confidential Company
Ann Arbor, MI
Technology
Salary depends on experience
Posted on 07/14/18 Natalie Staroba

Quality Control/Customer Support Supervisor (2621-LAD)

We are searching for an individual with a background in engineering or

science to join our client's team in a new role.

In this role you will supervise three areas: Quality Control, Customer

Support and Repairs.

LOCATION

Ann Arbor, MI

COMPENSATION

Up to $100K salary, commensurate with skills and experience

EDUCATION

You will almost undoubtedly have a degree in Electrical Engineering,

Physics, or Semi-Conductors

REQUIRED

  -Strong technology background. Your educational background

  is coupled with professional experience in hard engineering or

  science. You have very good knowledge of electronics and

  central processing units (CPUs). A background in thin-film

  deposition, while not required, would be a great asset.

  -Excellent communication skills.

WHAT YOU ARE CURRENTLY DOING

  -You might currently be running a semi-conductor lab doing

  thin film deposition, maintaining the lab, talking with

  vendors and customers, trouble-shooting equipment.

  -You might be working for a semi-conductor manufacturer

  like Intel in process control, responsible for 2-3

  semi-conductor machines, maintaining and troubleshooting them.

  -You might be a masters or postdoctoral student in a

  research lab working with metrology tools.

IN THIS ROLE YOU WILL

  -Monitor production for quality. You will monitor the

  products that are being delivered to customers. You will

  ensure that products are properly documented.

  -Make sure that repairs are being addressed in a timely

  fashion. You will not personally do the repairs, but you will

  ensure that they are getting done properly and without undue

  backlogs.

  -Take charge of customer support. You will not be a

  customer support specialist, but you will probably be the

  first person with whom customers speak. So you will need to

  become a product expert over time.

Not the right job?
Join Ladders to find it.
With a free Ladders account, you can find the best jobs for you and be found by over 20,0000 recruiters.