Industry: Energy & Utilities•
5 - 7 years
Posted 175 days ago
Are you interested in joining a dynamic and high performing team? Would you like the opportunity to drive positive change, provide innovative and holistic solutions to quality trends, and to build strong customer relationships?
Do you enjoy problem solving, understanding root cause, and working collaboratively to identify and resolve issues? If so, the Quality and Compliance team is looking for a Quality & Compliance Supervisor to join their team!
The Quality and Compliance team is focused on improving the overall customer experience by ensuring compliance, proactively identifying and realizing opportunities for improvement in quality, and through the use of a comprehensive training strategy.
This role provides a great opportunity to find new and innovative solutions, partner with HRSC and payroll leadership to drive change, and create value by approaching issues and resolution holistically-addressing root cause, mitigation steps, and possible solutions.
This position can be based in Atlanta or Kennesaw.
A Day In The Life Typically Includes:
Effectively lead and direct the work of 5-6 quality, compliance, and training analysts.
Root cause analysis of issues/errors- partner with training and business leaders to close knowledge, training, or process gaps
Develop and implement call monitoring program for Human Resource Service Center (HRSC)
Develop and maintain partnerships with payroll and HRSC teams and leaders
Work with compliance or legal resources as appropriate to identify, mitigate, and resolve issues or risk
Identify and drive opportunities for process improvement and waste elimination
Responsible for the overall training strategy for the HRSC and Payroll team
Identify opportunities for improvement in the QA strategy, develop plan to close gaps
Responsible for governance of key controls within the payroll and HRSC teams
Practice and promote MBM philosophy, KBS vision, and Koch culture.
Manage and protect sensitive and confidential data & documents.
What You Will Need:
5+ years of experience leading and directing the work of others
2+ years of experience working in a contact center (call center, customer support) or within payroll.
Bachelor’s degree or higher in a Business, IT or HR related field of study OR a minimum of 4 years of experience processing complex organizational transactions within an HRIT/HR Management System (i.e.: SAP, PeopleSoft, etc.).
High school diploma or equivalent
This role is not eligible for visa sponsorship
What Will Put You Ahead?
Experience in the administration of payroll, benefits, and/or HR policy.
2+ years of experience in processing complex organizational transactions within an HRIT/HR Management System (i.e.: SAP, PeopleSoft, etc.).
2+ years of experience with a case management tool.
2+ years of experience utilizing a reporting tool (IBM Cognos, etc).
Familiarity with HIPAA.