Quality/ Compliance manager

SITA   •  

Montreal, QC

5 - 7 years

Posted 269 days ago

This job is no longer available.

Competencies & Experience

  • Experience of developing and introducing complex change into an operational environment.
  • Sound working knowledge of requirements & capture methodologies.
  • Excellent verbal and written communication skills
  • Understanding of technical and aviation connectivity principles and their relationship to the service experience
  • Understanding of Service Operations functional domain and service capabilities, and stakeholder management across operational teams
  • Knowledge of Quality Management, ISO 9K, 20K, 27K and CSI processes
  • Experience in defining process, procedures and standards in conjunction with operational staff, and enforcing appropriate documentation management & quality control & reporting
  • Proven process management skills (ITIL & Lean Six Sigma) and Lean Six Sigma experience
  • Experience in dealing with stakeholders at all levels and with external parties
  • Experience in implementation and ownership of ITIL Service Operation function
  • Ability to work with International teams and customers
  • 5-8 years of experience in above mentioned activities

 Knowledge and skills

  • Challenging: Do not accept the status quo but seek continued process improvements
  • Commitment to excellence: Have passion for succeeding in assigned tasks and to produce work of the highest quality even under pressure. Is responsible and can be relied upon
  • Communication: Communicate effectively verbally, in writing or via presentation by putting information accurately, concisely and in a timely manner. Know when to abstract complex information and describe in terms meaningful and relevant to audience
  • Customer Orientation: Is focused on what is best for the customer, always lets customers needs, consistent with business profitability, drive actions and decisions. Understand market trends, and technical and business issues associated with the industry
  • Excellent problem solving and analytical skills
  • Experience of managing within an international, multi-cultural organization and with customers based on mutual respect, trust and professional competence
  • Flexibility: Being mentally flexible, to adjust to new information with ease and able to handle multiple tasks
  • Knowledge: Demonstrate experience of service and governance ownership, improvement and process maturity
  • Independent: Able to work under minimal supervision by demonstrating an organizational perspective
  • Management: Significant experience of forming and managing a multi-disciplinary virtual team
  • Planning & Organization: Approach tasks in an organized and professional way and able to determine the best approach and the time required to carry it out. Deliver on time and work equally effectively on multiple tasks when necessary. Effective planning
  • Problem Solving: Confronts problems promptly, directly and takes action after considering the options and the implications. Unbiased approach when solving problems. Analytical skills: can understand data and extract meaningful information to draft an action plan
  • Proven ability in managing both individuals and influencing stakeholders
  • Relationships: Develop and maintain a cooperative, effective working relationships upto and including C Level both internally and externally.  Demonstrable experience of successful collaboration across functional boundaries and with multiple colleagues/teams to solve business problems and improve business performance.
  • Self-Learning: Actively works to continuously improve and grow, able work on own initiative
  • Teamwork: Demonstrates a strong desire to see the team achieve its agreed goals

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