Quality Assurance Specialist

Johns Hopkins Healthcare   •  

Baltimore, MD

Industry: Healthcare


Less than 5 years

Posted 30 days ago

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.


Under the general direction of the Assistant Director of Central Sterile, the QA Specialist is responsible for monitoring, evaluation, and reporting the performance of the IP and DTT staff, as well as others in the processing of surgical instruments in regards to quality and productivity of work. Specifically, this position will be responsible for assisting with training of new employees and confirming employee competence. This position will also assist the Manager by providing improved design recommendations to the CS system. The QA Specialist will also assist CS managers with the implementation of department policies and procedures as well as implementing performance improvement activities. This position also provides regular updates to staff on current issues affecting the organization, particularly quality issues.



A minimum of a Bachelor’s degree is required. Equivalent experience beyond the

minimum work experience requirement may be substituted on a 2 years’ experience for 1 year of education basis.


Demonstrated knowledge of sterile processing and / or QA/ TQ / QI.


Highly demonstrated interpersonal skills and abilities necessary to handle sensitive and confidential situations with tact and diplomacy and to interact with diverse groups of people both within and outside the organization

Highly effective written and verbal communication skills necessary to support the operational efficiency of the organization

Knowledge of spreadsheets, databases and work processing using Microsoft Office applications

Must be detail oriented and have good analytical skills in order to monitor operations and provide feedback to senior management

Effective organizational and time management skills and the ability to manage and prioritize multiple tasks and projects.

Required Licensure, Certification:

Certification through the Certification Board for Sterile Processing and Distribution

(CPSPD) as a Central Supply Processing Department Technician (CSPDT) or

certification through International Association of Healthcare Central Service Materiel Management (IAHCSMM) as a Certified Registered Central Service Technician (CRCST) within 12 month is required.

Work Experience:

A minimum of 5 years of surgical or instrument processing or QA experience required.