Quality Assurance Manager

Harmonia   •  

Overland Park, KS

Industry: Technology


5 - 7 years

Posted 91 days ago

This job is no longer available.

Job Description


  • Develop and maintain framework to ensure best practices for quality process standards, compliant to contractual policies and procedures
  • Conduct periodic audits of contractual deliverables
  • Conduct reviews of other quality management activities
  • Identify, document and communicate any gaps in SOPs
  • Escalates critical issues to Project Managers and O&M Managers as required including the responsibilities, procedures, processes, and resources needed to implement quality management
  • Develop strong working relationships with cross functional internal teams
  • Attention to details and compliant to Task Order templates and agency process documentation
  • Establish and maintain a process for evaluating the quality of software and associated documentation, assists in internal process and work product audits at pre-determined points throughout the software development life cycle, issues non-compliance reports to the Program Manager, and evaluates corrective actions to address non-compliance and meet acceptable reliability standards
  • Collect and analyze quality data to develop and execute process improvements based on QA metrics with the goal of improving software quality, enhancing productivity, and improving products and services
  • Collect QA metrics from projects, data sources, ensure compliance with quality assurance standards, document findings, maintain organization level metrics repository, and recommend process improvements for any changes to current quality best practices/procedures/processes with the goal of improving software quality and enhancing productivity
  • QA also performs on-going inspections of the work being performed to determine whether results conform to requirements. The metrics and control limits to cost variances, schedule variances, and defects will be defined in the Quality Control Plan
  •  QA tracks all deliverables provided to the customer and any required revisions
  • A detailed plan for each ITIL Service Delivery and Support area is then developed by QA to ensure that it meets the service quality requirements set forth in the QASP
  •  QA is responsible for the proposed management approach to ensure development of a QA system and processes to capture performance and contract metrics that will ensure execution in accordance with Service Level Agreements (SLAs), schedule, cost and technical requirements
  • Other duties as assigned



  • At least 5 years experience in IT Quality Assurance / business process work, specifically related to working with Quality Assurance Surveillance Plans (QASP), Quality Control Plans, and performing internal project audits on deliverables, processes, and procedures of IT teams
  • Experience ensuring quality and positive customer service on contracts that deal with concurrent multiple Task Orders
  • Values-based personality with the ability to work independently and in a team environment with good client interfacing skills
  • Proficient in Microsoft Office Suite, specifically Excel, Word and PowerPoint
  • Proactively able to adhere to and enforce standards and best practices
  • Education / Certifications:
  • Bachelor's degree in a technical field such as accounting, business, sciences, IT technologies, engineering, or mathematics from an accredited institution.
  • Applicable certifications such as PMP, CSQE, CSM, CQA, are desirable