Quality Assurance Manager - Contingent upon award
Arlington, VA 22204 In-Person
1 month ago
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Job Description
About PGLS
PGLS is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages and regional varieties. Headquartered in the Washington D.C. area with team members spanning five continents, PGLS is a minority-owned company that provides unique, innovative and scalable solutions that advance the global missions of its partners.
Position Summary
We are seeking an experienced Quality Assurance Manager to oversee language services quality for the Executive Office for Immigration Review (EOIR) under the Department of Justice (DOJ). This role involves implementing quality standards, conducting performance audits, and ensuring compliance with federal requirements for interpretation and translation.
Job Responsibilities
Qualifications
Requirements
Location
Nationwide
PGLS is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages and regional varieties. Headquartered in the Washington D.C. area with team members spanning five continents, PGLS is a minority-owned company that provides unique, innovative and scalable solutions that advance the global missions of its partners.
Position Summary
We are seeking an experienced Quality Assurance Manager to oversee language services quality for the Executive Office for Immigration Review (EOIR) under the Department of Justice (DOJ). This role involves implementing quality standards, conducting performance audits, and ensuring compliance with federal requirements for interpretation and translation.
Job Responsibilities
- Ensure interpreter services comply with DOJ EOIR standards for accuracy and cultural sensitivity.
- Conduct regular audits and evaluations, addressing any quality issues with corrective actions.
- Drive initiatives to enhance quality, efficiency, and client satisfaction.
- Lead training programs to ensure interpreters and staff meet EOIR standards.
- Document QA activities and provide quality reports to teams and stakeholders.
- Serve as the main point of contact for quality-related client inquiries and feedback.
Qualifications
- Bachelor's degree in Linguistics, Language Services, Criminal Justice, or a related field; master's degree preferred.
- At least 5 years of experience in quality assurance, language services, or interpretation/translation management, preferably in a legal or government setting.
- Familiarity with EOIR, DOJ, or other federal quality standards for language services.
Requirements
- US. citizenship or permanent residency.
Location
Nationwide
About Piedmont Global Language Solutions
Learn More About Piedmont Global Language SolutionsAPEX Analytix is a technology company that provides software and services to help businesses manage their financial operations. The company's products include software for accounts payable automation, fraud detection, and more. APEX Analytix was founded in 1988 and is headquartered in Raleigh, North Carolina.
