Essential Job Functions and Responsibilities:
Manage and improve the quality assurance process to promote adherence with service expectations, policies, procedures, laws and regulations for the Multiple Line Claims Department.
Develop and implement training and communication.
Coordinate operational reviews with internal audit groups and responses for operational areas.
Evaluate new laws and regulations.Facilitate the improvement of any current processes or procedures.
Act as a key contact and host for partner audits or regulatory audits. Assist in Regulatory Audits.
Serve as a participant or leader of compliance and cross functional teams.Focus on identifying improvement opportunities and actions to improve service quality and regulatory compliance.
Lead a team of skilled professionals responsible for quality reviews and initiatives.
Master’s or advanced degreepreferred
Bachelor’s degreerequired or equivalent work experience
Professional Insurance designation preferred
Eight years of Insurance or financial industry experience
Three years of leadership or supervisory experiencerequired
Experienceworking with current Property & Casualty compliance regulations
Experience managing a large number of complex projects
Strong training and presentation skills