Quality Assurance Director

Industry: Insurance


8 - 10 years

Posted 455 days ago

This job is no longer available.

Essential Job Functions and Responsibilities:

Manage and improve the quality assurance process to promote adherence with service expectations, policies, procedures, laws and regulations for the Multiple Line Claims Department.

  • Develop and implement training and communication.

  • Coordinate operational reviews with internal audit groups and responses for operational areas.

  • Evaluate new laws and regulations.Facilitate the improvement of any current processes or procedures.

  • Act as a key contact and host for partner audits or regulatory audits. Assist in Regulatory Audits.

  • Serve as a participant or leader of compliance and cross functional teams.Focus on identifying improvement opportunities and actions to improve service quality and regulatory compliance.

  • Lead a team of skilled professionals responsible for quality reviews and initiatives.


Job Requirements:

  • Master’s or advanced degreepreferred

  • Bachelor’s degreerequired or equivalent work experience

  • Professional Insurance designation preferred

  • Eight years of Insurance or financial industry experience

  • Three years of leadership or supervisory experiencerequired

  • Experienceworking with current Property & Casualty compliance regulations

  • Experience managing a large number of complex projects

  • Strong training and presentation skills