Quality Assurance and Support Analyst

NEPS   •  

Salem, NH

Less than 5 years

Posted 245 days ago

This job is no longer available.

Position Summary

The Quality Assurance and Support Analyst will be responsible for creating and carrying out test procedures to ensure all products and services meet the end-user requirements. In this position you will troubleshoot and help to resolve customer problems, as well as participating in efforts to define, document, and implement customer requirements. You will also thoroughly test software products by following established test plans, documenting all problems, and reporting them.

Key Areas of Responsibility and Accountability

Key Attributes

  • Use discretion to research and resolve complex and varied issues/situations
  • Demonstrate superior attention to detail
  • Strong organization skills
  • Exceptional communication skills
  • Ability to multi-task across projects
  • Ability to work independently

Key Functions

  • Develop and execute test plans for our web based content management system and other systems, as needed
  • Work with customers to troubleshoot and resolve application issues
  • Validate that all programs function according to user requirements and technical specifications
  • Work with development team to optimize release process
  • Validate that written documentation is complete and accurate
  • Demonstrate product functionalities to potential



  • Strong problem solving ability – experience testing and solid quality assurance practices preferred
  • Strong PC skills – Windows, Microsoft Office, SQL, Internet technologies
  • Working knowledge of TML, XML, SQL
  • Strong analytical skills
  • May require project management skills
  • Strong communications skills and ability to work effectively with customers and coworkers


  • Bachelor’s degree with minimum of 3 years relevant experience or equivalent professional experience