Quality Assurance Analysis Director

National Interstate   •  

Cincinnati, OH

8 - 10 years

Posted 269 days ago

This job is no longer available.


Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.

Property and Casualty IT Services is currently seeking a Quality Assurance Director. This role will manage a group of QA analysts who evaluate, test, and validate software and/or IT services.


  • Develops and implements quality assurance problem reporting processes and systems
  • Ability to support multiple SDLC practices including waterfall and Agile
  • Establish, execute and direct the overall Quality Assurance Strategy across the P&C IT organization
  • Responsible for driving strategic best practices, in the area of quality and test within P&C IT., including defined processes, artifacts, tollgates and monitoring adherence across all phases of the SDLC
  • Establish operating procedures and process measures to drive the organization to best practice across multiple disciplines including SAFe, Waterfall, Scrum and iterative
  • Drive a value add test automation program across key applications and measurements against the automation
  • Responsible for effective planning across all key strategic applications of QA resources, milestones and methods, and adherence to timelines
  • Establish role clarity within the QA family of resources
  • Establish defect management practices across all key applications including the necessary tools.
  • Has responsibility for performance, development and coaching of staff (i.e. hiring, firing, performance management, salary increases, etc.). 
  • Ensures the department has a sufficient number of trained staff to provide necessary levels of service and achieve department
  • Establish and manage overall QA budget
  • Performs other duties as needed


  • Bachelor’s Degree or equivalent experience
  • 8 or more years of related experience
  • Exhibits leadership qualities
  • proven background in offshore resource utilization
  • Experience in both Agile and Waterfall