Qualitative Research & Data Analyst

Bisk Education   •  

Tampa, FL

Industry: Education.


Less than 5 years

Posted 265 days ago

This job is no longer available.

Position Overview Bisk helps people around the world by providing universities and businesses with everything online learners need to succeed and grow. We look for energetic, adaptable, out-of-the-box thinkers who are passionate about improving the way the world learns. The Research & Data Analyst will work on our Insights Team. The Insights Team is a group of talented researchers passionate about conducting excellent qualitative and quantitative primary and secondary research to help impact the strategy and future of Bisk.   What You’ll Do

  • Implement qualitative research solutions to answer research questions that arise from quantitative research initiatives that will result in high quality, impactful insights and solutions
  • Conduct secondary research and develop academic research reports around technologies and other aspects that impact the consumer's interaction with Bisk
  • Plan and conduct interviews in person, by phone, and by video to develop an understanding of the consumer and ways to improve their interactions with Bisk
  • Conduct qualitative research to drive persona development, map user journeys, and document user needs
  • Connect qualitative research learnings with other business and enterprise-wide initiatives to infuse research findings into the company initiatives
  • Observe and record customer behaviors and sentiments as they interact with our products/websites
  • Develop strategic insights from customer feedback, academic research, and an understanding of the company’s relative strengths and weaknesses in the market.
  • Work collaboratively with quantitative researchers to integrate qualitative and quantitative insights to inform corporate strategy

  What You’ll Need to Succeed

  • Bachelor’s in Psychology, Social Science, Market Research, Anthropology or related field
  • 3+ years of conducting qualitative research (i.e., one-on-one interviews, focus groups, ideation sessions, workshop facilitation, usability studies, ethnographic research, etc.)
  • Writing portfolio to illustrate writing, editing and content development abilities
  • The ability to present findings to individuals at every level within the company and to external stakeholders
  • Must have experience facilitating/moderating in one-on-one and group settings; must be comfortable adjusting to in-the-moment changes and incorporating team and client feedback into moderation
  • Proficiency with Excel and the use of pivot tables
  • Strong analytical skills
  • Exceptional organizational, planning, and project management skills

   Nice if You Have

  • Knowledge of basic statistical tests
  • Working knowledge of Agile