San Diego, CA
Industry: Professional, Scientific & Technical Services•
5 - 7 years
Posted 107 days ago
Position Purpose: Monitor product testing and factory audits to ensure that PETCO brand products maintain a high standard of animal care, safety/quality and are compliant with all pertinent laws/regulations for assigned categories (consumables, pet care and companion animal). Also, make contributions in constantly creating/improving current quality processes and programs (QA program at PETCO Asia & abroad, Retail Audit, etc.). Duties and Responsibilities:
1.Create and write Quality Assurance processes/proposals, and execute/manage company wide QC program – to include all satellite offices (ie. PETCO Asia, etc.).
2.Work with all internal and external entities to establish quality system reporting that consists of process/procedure controls, root cause analysis and corrective/preventative action plans.
3.Act as a liaison with testing labs to ensure testing procedures are followed to ensure that testing protocols and reports are issued in a timely manner.
4.Lead the Quality Assurance Specialist and foster a team environment when conducting daily QA duties: reviewing product test reports for both all PETCO private label items and releasing purchase orders for shipping, conducting analysis and following up with any corrective actions required to ensure that PETCO receives good quality product.
5.Assist Quality Assurance Specialist in communicating to all parties involved (both internal teams and external entities) in getting resolution for product concern/issues. This includes monitoring and analyzing all feedback/concerns/questions from internal teams (Customer Relations, Risk Assessment, Stores, DCs, etc.) and ensuring that all issues are resolved in a timely manner.
6.Provide feedback/updates and discuss/resolve with Senior Quality Assurance Manager on all subjects related to PETCO’s total quality system: product quality concerns/issues, facility audits, new processes/programs, customer/supplier relationships, new laws/regulations, Customs/FDA detentions, etc.
7.Track, log and maintain all PETCO private label product complaints, issues and concerns. This information to be used to update product/design improvement, QA testing, vendor scoring/rating, etc.
8.Review product specifications and final product samples with all teams (Product Development, Animal Care, etc.) to ensure that all products meet PETCO specs (safety/quality), are in line with industry standards and regulatory requirements.
9.Keep current with industry and regulatory requirements for all products (ie. Prop 65, HR4040, etc.).
10.Establish new relationships with vendors (ie. new labs, suppliers, etc.) and ensure correct set up with all internal entities (ie. Accounts Payable, etc.). Ensure that all invoices incurred are approved and remitted in a timely manner.
11.Perform other related duties, tasks and responsibilities as required, assigned and directed.
Education and Experience: Normally requires a bachelor’s degree, preferably in Business, Marketing, Merchandising or a related technical field, or the equivalent combination of education and experience. Requires a minimum of 5+ years related experience involving the implementation and management of Quality Assurance programs in a consumables/food business (Pet preferred). Must possess excellent communication skills (both verbal & oral), be an excellent problem-solver, take a hands-on approach with Quality Systems and have experience in process development. Must be organized, detail-oriented, and have the ability to multi-task efficiently in a fast-paced work environment. Must have experience in product specifications, testing, quality control, inspections/audits, creating/establish processes/programs and importing products for sale at retail. Must possess proficient software knowledge and the ability to travel both domestically and internationally as needed.