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Project name: Project Quality Assurance Services for the Paid Family &
Medical Leave Technology Implementation Project
a. Scope of Work
ESD is initiating this second-tier solicitation to acquire Quality
Assurance and Agile Coaching Services for the implementation of the
PFML Program. The Apparently Successful Vendor from this second-tier
solicitation will become ESD’s QA Contractor for the PFML Project.
a) The QA Contractor will provide ongoing advice, counsel and
recommendations to the PFML Project team, executive sponsors,
leadership and the sponsorship coalition.
b) The QA Contractor will support and coach the team, the project management teams, and leadership to ensure practices, processes, and leadership support along with other critical success factors are in place and maintained to succeed at delivering the projects objectives.
The Quality Assurance Contractor will also ensure that an effective
approach is in place to communicate with the necessary audiences and
in a way that aligns with an Agile approach.
c) The QA Contractor will provide timely, independent and
objective reviews of the project and related activities to assure that
effective project planning, management, risk and issue management,
measurement, and visibility are being applied to assure Project
success and garner appropriate support for the project. The QA
Contractor will provide a common, visible source of reliable
independent information to those charged with the oversight of the
project and the team.
d) The QA Contractor will be use visual management methods to
display feedback to inspire teams to conduct root cause analysis and
self-correct areas of concern for the project.
e) The QA Contractor will perform periodic reviews, analysis and
written feedback of the PFML Project to support external visibility.
f) The QA Contractor will also provide consultative support to
the PFML Project team, including the core technology provider, in the
development and implementation of suggested alternative actions based
on findings from periodic reviews or other outside influences.
(1) Specific Services
(a) Project Meetings
Vendor will be required to participate in the following project and
· Report status and participate in meetings or hearings held
by authorizing agencies;
· Participate in PFML Sponsorship Coalition;
· Participate in Project Management team meetings;
· Observe the following project management meetings to gauge
the health of project management and to advise, in writing, the
Executive Steering Committee of potential risks:
o Regular status meetings with the team leads and PM team;
o Demonstrations of team output;
o Scheduled project team status meetings; and,
o Periodic daily stand-ups