QA Analyst II

IntercontinentalExchange   •  

Atlanta, GA

Industry: Accounting, Finance & Insurance


Not Specified years

Posted 174 days ago

This job is no longer available.

Job Purpose

  • Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
  • This role will be part of a team responsible for collecting requirements, scheduling releases, functional testing, and end-user training for global corporate tools to support various teams throughout the organization. This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills. The QA Analyst II will bring experience with testing software, requirements gathering, training users, and functional testing. This person will be able to help to mentor more junior members of the team and manage projects independently.

Duties and Responsibilities

  • Test and support applications in a global software platform (ServiceNow) and various other corporate systems, tools, and scripts
  • Collaborate with other internal groups to translate business and functional requirements into technical implementation for the automation of existing processes and the development of new applications
  • Communicate with internal customers in non-technical terms, understand business requirements, and propose solutions
  • Work on projects from specification gathering, to development, to QA, user acceptance testing, and deployment to production
  • Participate in meetings and organize work and/or training sessions around new software being introduced into the ICE technology environment
  • Document changes and author documentation on software functionality

Knowledge and Experience

  • Problem solving
  • Project/time management
  • Attention to detail
  • Strong verbal, written, and interpersonal communication skills
  • Previous experience with web application testing is preferred
  • Previous testing automation experience with Python/Selenium is preferred
  • Some form of customer-facing or consulting experience is a plus
  • Ability to work independently as well as within a team environment
  • Knowledge of JavaScript, web design, web applications, data structures
  • Experience with the any of following technologies/tools is a plus: Python, SOAP, REST, XML, SharePoint, Jive, Selenium, TestComplete, SOAP UI

Core Competencies

Competencies are the skills and behaviors that are critical both to your personal performance and to ICE’s continued success. The core competencies apply to every member of staff working for ICE.


  • Offers time and/or assistance to colleagues; is widely regarded and respected as someone to go to for help
  • Fosters friendly and cooperative relationships with others; colleagues enjoy working with the
  • employee
  • Shares knowledge and mentors staff; works to develop others’ knowledge as well as own
  • Gives and shares credit as appropriate
  • Contributes to recruiting and training efforts of others, including candidate referrals, job interviews and mentoring
  • Attends and participates in company and department level functions inside and outside of the office

Problem-Solving & Decision-Making

  • Demonstrates an understanding of the urgent nature of our business and the need to proactively find and fix problems quickly and effectively takes ownership and follows through on decisions; doesn’t minimize or forget about problems
  • Determines and fixes root causes rather than just treating symptoms
  • Applies novel techniques to solve problems that are more ambiguous; challenges long-held beliefs when necessary
  • Quickly and effectively identifies alternative solutions and the pros/cons of each; confirms that a proposed solution has no unintended consequences
  • Takes steps to mitigate risk
  • Consults with colleagues and recommends solutions based on the best interests of customers and shareholders, even when the opinion is unpopular


  • Actively listens and speaks to, not over, others
  • Uses clear and constructive language orally and in writing
  • Communicates important developments to the relevant and appropriate audiences in a timely and consistent manner
  • Asks follow-up questions to ensure all points are understood
  • Takes time to objectively listen to all viewpoints before forming an opinion
  • Builds consensus among differing views

Professionalism & Integrity

  • Makes a positive impression; represents the company well on the phone and in person, including maintaining attire and appearance that is consistent with company image and appropriate for employee’s role
  • Models a ‘can-do’ attitude and takes initiative as a self-starter; inspires and motivates others to do the same
  • Embraces, rather than resists, additional responsibilities
  • Refrains from office gossip; settles rather than creates conflict with and between others
  • Exhibits desired work habits including regular office hours and extra hours when necessary while minimizing breaks and non-work related activities
  • Adheres to all corporate policies; makes prudent use of company resources