Reporting to the Director of Public Works (PW) , the PW Operations Manager is a senior leadership position responsible for overseeing a variety of complex activities which include management, administration, coordination, direction and guidance for the Operations Division which is comprised of the following sections: Water Utility Operations, Wastewater Utility Operations, Transportation Maintenance, Parks Maintenance, Equipment Rental, Facilities Maintenance, Safety, and Administrative Services. In addition to ensuring quality service delivery to the public, this position is also responsible for strategic management functions which include, but are not limited to, preparing and managing the comprehensive and annual work program for the Operations Division, ensuring the implementation and operation of maintenance management systems, and developing and preparing the annual budget for the division.
This position may occasionally act in the absence of the Director of Public Works.
First review of applications will occur on May 26, 2021. Virtual interviews with semi-finalists are tentatively scheduled for late June. Final candidates may be invited for a follow-up interview.
Information contained within this posting is subject to change without notice.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These duties include but are not limited to the following:
Management and Operations
- Positively leads, manages, coordinates, facilitates, and administers the activities of Public Works Operations Division.
- Ensures quality delivery of public services, in a manner which is consistently safe, reliable, and efficient.
- Collaborates with section supervisors in preparing and managing the comprehensive and annual work program for the Operations Division. Develops and implements the division short and long range goals and schedules, planning for routine maintenance activities and programs, and accounting for and reacting to unscheduled and unplanned workload.
- Maximizes effectiveness and accountability of the Operations Division through collaborative teamwork with the section supervisors. Provides continuous evaluation and analysis of service delivery methods, and implements feasible, practical, and effective cost-saving or service improvement programs.
- Ensures the implementation and operation of maintenance management systems for all assigned areas of responsibility, including conducting needs assessments, prioritizing work, measuring performance, and reporting on efficiency and performance standards.
- Collaborates with section supervisors to ensure all sections have a comprehensive preventative maintenance program in place, to maintain updates and ensure the continued adequacy and integrity of the City's infrastructure and utilities.
- Anticipates, troubleshoots, and resolves customer/public needs or concerns, in conjunction with the appropriate section supervisor responsible for the related system function and performance. Investigates and resolves public concerns, inquiries, complaints or damage claims.
- Regularly consults with section supervisors on work priorities, and advises the Public Works Director on maintenance and operations successes and issues.
- Serves as a liaison, problem-solver, mediator, and facilitator within the PW Department between the Operations Division, Water Resources, and Engineering. Serves as liaison in a similar capacity with other City departments which routinely interact with public works on related matters.
- Attends and participates in a variety of meetings across all City departments representing Public Works Operations to provide inter-departmental communications and coordination.
- Completes various research projects and reports. Creates presentations on maintenance activities. Develops statistical data that tracks established performance measures. Maintains related records in accordance with WA State records retention rules.
Leadership, Development and Coaching
- Promotes positive customer service and productive, quality service delivery in support of the vision, mission, values, goals and objectives, of the Department and the City.
- Manage, promote, and maintain a diverse, positive, respectful, motivated, collaborative, and productive supervisory team.
- Promote a culture in the Public Works Operation Division that embraces a positive, respectful, motivated, collaborative, productive, efficient work environment.
- In collaboration with section supervisors, oversees and administers employee selection, development, training, performance management, corrective action and/or discipline, and other related employee relations functions for the Operations Division.
- Ensures that the division receives appropriate training and professional development. Ensures supervisory team meets leadership, management, and supervisory skill development goals. Ensures supervisory team is working with employees on creating a safe working environment. Ensures employees maintain their required certifications, and promote for cross training opportunities across the division where appropriate.
- Develops and prepares the annual PW Operations Division budget for review by the Public Works Director, Finance Director, and City Manager. Manages the annual budgets for Public Works Operations Division, and monitor and control budget expenditures in assigned program areas. Reports variances in expenditure levels to the Public Works, and takes corrective actions.
- Monitors and manages employee overtime, compensatory time and standby hours, and monitors leave accruals.
- Responsible for Asset Management within the Operations Division.
Other duties as assigned
- Oversee any large multi-section emergency events that involve the Operations Division, and recall necessary staff to mitigate risk and return to normal operations.
- Make presentations to City Council, City staff, other agencies and interest groups as required.
- May be requested to participate as an active management representative for the labor management committee and participate in Union contract negotiations.
A Bachelor’s degree in Public Administration, Management, Engineering, or related field AND eight (8) years of work experience within one or more disciplines of Public Works Operations (e.g. water, wastewater, transportation, parks maintenance, facilities, fleet, etc.). Must have a minimum of two (2) years of supervisory experience which may have been obtained concurrent. Must have at least two (2) years of work experience preparing financial documents such as budgets or legislative fiscal notes.
An Associate’s degree in Public Administration, Management, Engineering, or related field AND ten (10) years of work experience within one or more disciplines of Public Works Operations (e.g. water, wastewater, transportation, parks maintenance, facilities, fleet, etc.). Must have a minimum of two (2) years of supervisory experience which may have been obtained concurrent. Must have at least two (2) years of work experience preparing financial documents such as budgets or legislative fiscal notes which may have been obtained concurrent.
A High School Diploma or G.E.D. AND 12 years of work experience within one or more disciplines of Public Works Operations (e.g. water, wastewater, transportation, parks maintenance, facilities, fleet, etc.). Must have a minimum of two (2) years of supervisory experience which may have been obtained concurrent. Must have at least two (2) years of work experience preparing financial documents such as budgets or legislative fiscal notes which may have been obtained concurrent.
SPECIAL REQUIREMENTS OR LICENSE(S):
- Must pass a thorough background investigation and successfully complete pre-employment medical testing for the ability to perform the essential functions of the position.
- Must have a valid Washington State driver license and a driving record acceptable to the City and the City's insurance carrier.
- Verification of identity and United States work authorization must be complete as required by the Immigration Reform and Control Act.
- Emergency Management (NIMS/FEMA) certifications must be obtained within 1-year of employment.