Public Sector Operations Manager

HP   •  

Rio Rancho, NM

Industry: Hardware

  •  

5 - 7 years

Posted 370 days ago

Responsibilities:

  • Manages the operational business relationship of mid- size to large domestic accounts; serves on account team.
  • Conducts and reviews highly complex operational analysis.
  • Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
  • Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
  • Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
  • Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
  • Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.

Education and Experience Required:

  • First-level university degree or equivalent experience; may have advanced university degree.
  • Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.
  • Typically 1-2 years of experience supporting large accounts.

Knowledge and Skills:

  • Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as otherlanguages as required.
  • Developing consulting, negotiation and influence skills.
  • Solid understanding of core HP businesses and the revenue cycle.
  • Superior research and analytical skills.
  • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
  • Demonstrated project management skills such as planning, execution and implementation.
  • Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
  • Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
  • Basic financial and business acumen.

Job ID 3016309