Public Relations ( PR ) Manager - Issues Management

Rovercom   •  

Seattle, WA

8 - 10 years

Posted 268 days ago

This job is no longer available.

Your Responsibilities:

    • Proactively working with internal stakeholders to identify potential issues and build strategic plans to mitigate situations before they occur.
    • Work with executives to develop response plans when an issue occurs.
    • Develop cross-functional response materials, including executive communications, internal communications, customer service and media responses
    • Defining and executing on communications strategies for issues that have significant corporate and/or product brand impact.
    • Partnering with teams including customer service, social media, marketing, etc. across the company to develop and mature reputation management plans, processes and procedures.
    • Providing executive communications and analysis to leaders and various stakeholders across the company during the lifecycle of the issue.
    • Creating strategic communications plans to support the company’s position on regulatory issues.
    • Coordinating Rover’s press response to breaking news stories, working closely with global and local teams.
    • Working directly with high profile, influential journalists.

Your Experience:

    • Strong media relations experience.
    • Reliable problem identification, judgment, resolution and decision-making skills often in ambiguous, quickly developing situations.
    • Excellent written communication skills, which does not waiver with short deadlines.
    • An ability to assess the severity and priority of multiple incoming inquiries from press, customers and internal employees.
    • Ability to collaborate with multiple stakeholders and to work effectively with executives.
    • Confidence to take the reigns of  situations as well as provide counsel and recommendations with the executive team.
    • The ability to grasp the dynamics of an issue, creatively think through possible approaches and articulate the way in which a situation can be explained and contextualized for various audiences.
    • Understanding of best practices for monitoring press and social media mentions of a company and/or issue. 
    • Knowledge of or experience with the sharing economy is a plus.

Your Qualifications:

  • At least 7-10 years of public relations experience (agency and/or in-house).
  • Well-versed in media relations best practices and a proven track record of successfully dealing with complex, strategic, communications challenges. 
  • Experience supporting regulatory issues is a plus.
  • Bachelor’s degree in communications, public relations, journalism, marketing, english or related field is required.