PTC Help Desk Analyst

  •  

Cedar Rapids, IA

Industry: Technology

  •  

Less than 5 years

Posted 9 days ago

  by    Cynet Sytems

We are looking for PTC Help Desk Analyst for our client in Cedar Rapids, IA

Job Title: PTC Help Desk Analyst

Job Location: Cedar Rapids, IA

Job Type: Contract 12 Months

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

Overview:

Essential Job Functions/Responsibilities:

  • Respond to requests for technical assistance in person, via phone, electronically
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Research questions using available data, log and other sources of information
  • Diagnose and resolve technical hardware and software issues
  • Advise user on appropriate action
  • Dispatch issue resolution to appropriate resources
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Maintain daily performance of computer systems
  • Engage with engineering personnel and read available material to become familiar with Wabtec Railway Electronics systems and products.

Qualifications:

  • Bachelor's degree in Technical/Business related field, Engineering or Sciences preferred. Non- degreed candidates with Military experience in these areas or advanced Military and industrialexperience in Project Management will be considered
  • Minimum of two (2) years' experience in support services or related field required
  • Working knowledge of fundamental operations of large systems, including software and hardware desired
  • Knowledge on use of call and data tracking applications, proficient in use of MS Office applications
  • Knowledge and experience of customer service practices
  • Effective oral and written communication skills; ability to articulate clearly and concisely, tailored to audience
  • Ability to develop high level of credibility and strong positive relationships with customers and peer