•Operations. Ensuring the smooth running of our community in a fast-paced environment. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
•Customer service. Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.
•People development. Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover.
•Marketing. Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
•Leading by example. Instilling, maintaining and modeling the Pinnacle mission to be the best national management company.
•Supervise day-to-day operations of entire on-site team, ensuring that all Pinnacle policies and procedures are being followed.
•Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.
•Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
•Manage and maintain all aspects of overall community budget and finances
•Work with leasing staff to ensure that leasing/marketing goals are being met.
•Maintain positive relations with all community vendors.
•Coordinate special projects as requested by Regional Property Manager.
•A competitive spirit
•Demonstrated leadership and strategic thinking skills
•Warm, friendly and service-oriented philosophy
•High degree of flexibility and tolerance for change
•Ability to train, develop, lead and mentor
•Superior written and verbal communications skills
•Extremely computer literate
•Organized and detail-oriented
•Able to multitask
•Financials experience/experience working with a budget
•Minimum of a high school diploma, Bachelor’s degree preferred
•3 years of on-site property management experience
•Excellent oral and written communication skills
•Experience in supervisory role and managing staff
•Experience in writing and maintaining budgets
•Proficient in Yardi property management software or other similar property management software.
•General office, bookkeeping and sales skills
•Computer literate, including Microsoft Office Suite