The Property Manager 440+ is responsible for the managing operations and maximizing financial value of an assigned large sized apartment community (generally 440 or more units). This position oversees personnel, marketing, leasing, collections, resident relations, resident retention, customer service, community maintenance, contracted services, capital improvements, administration, reporting, community safety, and legal compliance. This includes achieving the financial and operational goals of MAA and of the region. The Property Manager leads on-site staff to ensure a sufficient flow of revenue by leasing a high percentage of apartment units at the optimum rates while maintaining each apartment unit and the property grounds at a functional and high aesthetic level and controlling expenses.
Property Manager reports to RVP or Senior Property Manager
Property Manager supervises all associates assigned to the Property
Essential Duties and Responsibilities:
- Supervises all on-site staff, including hiring, training, supervision, and corrective measures. Determines productivity standards of each staff member and communicates these standards with the goal of maximizing property performance and individual success; evaluates performance of these standards for individual staff members and makes resulting compensation decisions.
- Provides professional and positive leadership to team members.
- Resolves resident issues or delegates them to staff members to resolve.
- Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing.
- Meets with RVP’s and Regional Maintenance, Landscape, and Sales and Marketing Directors for advice, assistance, and direction in community improvements.
- Meets with staff individually and in group meetings to communicate information and company news, to ensure that directives and goals are mutually understood, and to receive feedback and discussion; tracks individual performance by monitoring common standards.
- Receives training as needed for job-related topics.
- Assures that associates follow MAA policies and safety rules; complies with MAA policies for reporting incidents.
- Plans, executes, and attends social and other community events for residents.
- Supports Open Arms and other initiatives that demonstrate and enhance Mid-America’s corporate culture.
- Establishes and monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget.
- Works to achieve maximum performance based upon annual goals to increase revenue and other income.
- Ensures that all applicable deposits, rents, and other fees and ancillary revenues are collected and deposited.
- Submits bills to be paid to the Accounts Payable Department.
- Prepares reports as required.
- Submits all other accounting activities to the Accounts Payable Department.
- Purchases necessary equipment and supplies for the community.
- Determines the optimum rent based on market conditions and the level of rent concessions, if any.
- Participates, approves, and manages marketing efforts to increase occupancy.
- Uses a lease expiration board to plan for lease renewal management and to reduce the effects of large seasonal expirations.
- Review marketing efforts to determine effectiveness.
- Interacts closely with the service team to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance, providing an adequate supply of market ready apartments to meet the leasing efforts, and ensuring property appearance meets or exceeds site standards.
- Inspects the community regularly to determine the quality of the physical property, and to assess and identify needs.
- Inspects maintenance repairs and available units for readiness.
- May inspect recently vacated units to assess needed repairs and replacement.
- Monitors, inspects, and assesses the community landscape and other physical entities to identify and control or eliminate potential safety hazard and concerns and to ensure quality aesthetics in exterior parts of the community.
For Internal Applicants:
Bachelor’s degree and at least one year as a successful Property Manager.
For External Applicants:
Bachelor’s Degree and at least two years of experience as a Property Manager OR four years as a Property Manager.
Must have training or experience in basic computer use, including common applications such as Microsoft Word and Excel as well as experience with web-based software used in apartment management. Other related experience or equivalent education may be substituted. Valid driver’s license.
MAA is especially interested in candidates with extensive experience as a manager of a large apartment property and/or have a Bachelor’s degree or other higher education. CAM certification.
Skills, Knowledge, and Abilities:
- Excellent communication and interpersonal skills, both verbal and written
- Advanced organizational skills
- Ability to direct others to achieve company goals
- Ability to sell products and services to potential customers
- Knowledge of apartment management laws and regulations, federal, state, and local
- Ability to handle multiple tasks and prioritize duties and responsibilities
- Knowledge of expense control and financial management
- Ability to visually inspect units, grounds, and other aspects of the community to determine that standards are met