JOB DESCRIPTION / RESPONSIBILITIES
Brookfield Property Partners is currently seeking a Property Manager to manage a high-rise office complex with retail plaza in downtown Los Angeles. This position is the on-site representative of the property owner and primary contact for tenants with regard to the daily occupancy, use, repairs, maintenance, security, and general well-being of the building.
Tenant Relations. Develops and maintains positive tenant relations by promptly responding in person when necessary or by phone or e-mail to address tenant concerns and requests for property services such as security and cleaning. Clarifies issues, identifies solutions, communicates needs to staff and provides follow up as necessary. Develops a master program for periodic meetings with office and retail tenants, incorporating other departments such as marketing, engineering, and janitorial. Provides status reports on all meetings, addresses issues in a timely manner, and keeps management informed of significant issues.
Monitors receivables for trends of delinquencies. Involves other departments such as legal, in developing a corrective plan, negotiates and implements plan with tenant.
Management and Leadership. Helps the Vice President manage the integrated team consisting of regular Brookfield employees and third party vendors/contractors. Provides assistance and advice to office team on topics related to property operation. Maintains regular training of employees and tenants in emergency evacuation procedures.
Budgets and Planning. Develops property operating and capital, budgets. Directs staff to identify departmental needs, then analyzes resulting data and makes recommendations for approval. Controls expenses to budget by reviewing purchases with staff. Monitors monthly financialreport to determine net effect of expenses to budget, provides explanation of variances to supervisor, and develops and implements strategies for reconciling variances. Approves property purchase orders, invoices and tenant invoices for payment. Leads the Property Operations team regarding teaching and understanding the budget operating profile, budget management, and reporting requirements.
Maintenance and Service. Ensures efficient delivery of services and maintenance of the property by properly aligning team resources through developing, implementing, and providing direction of a complex-wide maintenance service program. Serves as primary Angus administrator for the property with responsibility for tenant training and monitoring contract employees using Angus to ensure adherence to policies and procedures.
Conducts property inspections on a scheduled basis and provides guidance as necessary. Ensures equipment and building systems are in compliance with all local, state and federal code requirements.
Service Contracts and Vendors. Ensures efficient delivery of contract services and maintenance of the property by negotiating, coordinating and implementing maintenance contracts under the direction of the Vice President, including, but not limited to, security, elevator, janitorial, parking, stone maintenance and trash removal. Develops specifications, solicits and reviews bids, reviews applicable vendor billings for accuracy. Liaison for various vendors including Parking, Security, and Elevators. Conducts inspections and confers with contractors on a regular basis to ensure the highest level of service, efficiency and cost effectiveness.
Construction. Ensures major repairs and capital projects within budget and project plan. Works with construction management, property operations and engineering teams to execute projects. Tracks R&M and capital improvement projects and initiates the respective commencement.
Communications. Keeps Vice President informed of all issues. Interfaces with regional departments regarding leasing, budgets, operations, and technical services. Maintains timely reports and communications with the regional office.
Leasing Operations and Lease Administration. Able to read, interpret, and abstract leases. Reviews leases to provide all landlord required services and generates invoices for additional services. Coordinates, reviews and comments on all tenant alterations, moving, deliveries, outside service providers, and special tenant requests.
Provides staff support to accounting department for CTI Lease entry preparation of rent increase and operating cost adjustments, percent rent notices, and promotional fund increases. Oversees Retail sales reporting and analyze trends. Compiles and prepares monthly property management reports, including, receivables, gross retail sales, stacking plan, operating results, tenant relations, physical plant, cleaning, utilities, security central operators, administration and parking.
Other. Participates in the review of promotional activities, advertising campaigns, and special events. Coordinates and assists with other departments. Completes special projects that may be assigned. Maintains a positive work environment. Upholds positive image for Brookfield by participating in real estate organizations, such as BOMA and IREM.