Project/ Program Manager Consultant

Dell   •  


Industry: Professional, Scientific & Technical Services


5 - 7 years

Posted 39 days ago


  • Works with external clients/customers to monitors projects from initiation through delivery and ensures technical compatibility for the various accounts.
  • Organizes the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints.


  • Responsible for the delivery and execution of portfolio of or highly complex detailed projects with high risk and may be dedicated to major accounts as post-sales contact.
  • Responsible for the development of a program implementation plan that articulates the role of Dell, as well as vendors and client resources, in the delivery of the designed solution within the account.
  • Has a thorough understanding of the business objective. Establishes program governance.
  • Oversees projects in his/her portfolio and leads project managers to ensure projects are delivered on time and within budget and to satisfaction of the customer, Dell and Account leadership
  • Provides support, assistance and overall responsibility for the profitability of the project portfolio.
  • Evaluates the impact of change requests on overall customer satisfaction, profitability and business potential.
  • Accountable for compliance to Dell's revenue recognition rules and policies.
  • Oversees delivery Quality Assurance.
  • Ensures that for any existing or potential customer escalation issues, appropriate communications are occurring to all Dell concerned parties; proactively manages customer relationship, oversees the Dell escalations Point of contact for all executive/management communication.
  • Ensures a strong and seamless relationship by maintaining communications about the project portfolio and all the initiatives to all the stakeholders: customers, management, sales and delivery.
  • Articulates the full value of the Dell Solutions and Dell Services business benefit to the customer.
  • Identifies potential future opportunities at the customers' and communicates to sales as appropriate.
  • Leads team of project managers; provide project management, leadership and oversight to project and/or work streams.
  • Acts as role model, provides feedback and coaching.
  • Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.
  • Completes and maintain industry recognized project management certification
  • Complete quarterly accreditations.
  • Responsible for review of proposals that address high levels of complexity and risk and address current and evolving client requirement.s
  • May actively contribute to the account planning process.

Essential Requirements

  • PMP or equivalent qualification
  • > 7 yearexperience
  • Role requires strong negotiation and influencing skills

Desirable Requirements

  • Knowledge of Learning Management Systems is an advantage.
  • Knowledge of process engineering principles desire

Job ID: R98523