Project Manager - Centralized Service Operations
Remote - must reside in the Westboro, MA or DC areaPosition OverviewAs the company experiences rapid growth, the Project Manager - Centralized Service Operations plays a vital role in introducing structure, consistency, and alignment across multiple operational improvement initiatives. This position is responsible for coordinating and driving cross functional improvement projects that enhance performance, efficiency, and service reliability - while progressively embedding project management discipline into daily operations. The Project Manager brings coherence to scattered efforts, connects stakeholders, and ensures projects converge toward common business priorities and tangible results.
Primary Responsibilities- Maintain and manage the improvement initiative backlog ensuring all ideas and ongoing projects are captured, evaluated, prioritized and aligned with business objectives and available resources
- Establish basic project management structure across improvement initiatives - defining clear objectives, roles, schedules, and success criteria where they don't yet exist.
- Coordinate multiple operational and maintenance improvement projects, ensuring consistency, transparency, and alignment with business goals.
- Clarify priorities and interdependencies, helping teams and leaders make informed decisions about resource allocation and sequencing.
- Facilitate cross-functional collaboration between operations, finance, field teams, engineering, supply chain, and commercial teams to ensure convergence on shared outcomes.
- Engage external stakeholders (Product Management, Process Innovation, Service Partners) to align project timelines, deliverables, and interfaces.
- Monitor project progress through practical tools and reporting dashboards, highlighting risks, dependencies, and required decisions.
- Drive accountability by ensuring project owners and contributors deliver on commitments and report outcomes clearly.
- Promote a culture of structured execution, gradually building PM awareness and capability within the Service organization.
- Support continuous improvement of delivery practices, capturing lessons learned and refining processes as maturity grows.
- Act as the connective tissue ensuring that all improvement activities - operational, technical, or process-related - move coherently toward company objectives.
Key Knowledge, Skills and Abilities- Bachelor's degree in engineering, business administration, or related field; advanced degree or relevant certification a plus.
- 4-8 years of experience managing or coordinating projects in operations, maintenance, or industrial service environments.
- Proven ability to impose light but effective project structure in organizations building their PM discipline.
- Strong understanding of O&M processes, operational dependencies, and performance metrics.
- Strong background in Project and Program Management (PMP, PRINCE2, or equivalent certification preferred).
- Experience with Lean, Six Sigma, or Agile / SAFe methodologies - able to tailor approaches to context.
- Highly skilled in stakeholder engagement and influencing at multiple organizational levels.
- Excellent communication and facilitation skills - able to unify diverse teams around shared goals.
- Pragmatic, hands on problem solver with comfort operating in ambiguous, fast-growing environments.
Working Conditions/Office Environment/Travel- Hybrid remote and Westborough, MA or DC metro Area
