Project Manager - IT Infrastructure

Confidential Company  •  Detroit, MI

5 - 7 years experience  •  IT Consulting/Services

$90K - $130K
Posted on 03/10/18
Confidential Company
Detroit, MI
5 - 7 years experience
IT Consulting/Services
$90K - $130K
Posted on 03/10/18

Are you able to solve challenging business problems with sophisticated technology? Do enjoy working with a committed team of professions in a flexible, innovative culture?

We?re looking for a Project Manager with a strong track record of management performance in the technology industry. Our need for specialized skills is as critical as the need for a consultative approach in solving problems.

Our Client is a successful technology solutions provider that provisions hardware, software, services and support for customers throughout the Midwest. We partner with a team of industry leaders including Cisco, EMC, NetApp and VMware. As a Cisco Gold Certified Partner with a Master UC Specialization and Cloud Builder Badge,

Although certifications and leading technology solutions are important, the key to their success is their constant focus on customer satisfaction. As a result of our customer focus, Our Client has achieved Cisco?s Customer Satisfaction Excellence Award for several consecutive years.

Key Responsibilities

? Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.

? Reviews deliverables prepared by team before passing to client.

? Effectively applies our methodology and enforces project standards.

? Ensures project documents are complete, current, and stored appropriately.

? Tracks and reports team hours and expenses on a weekly basis.

? Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.

? Follows up with clients, when necessary, regarding unpaid invoices.

? Analyses project profitability, revenue, margins, bill rates and utilization.

? Manages day-to-day client interaction, sets and manages client expectations.

? Develops lasting relationships with client personnel that foster client ties.

? Communicates effectively with clients to identify needs and evaluate alternative business solutions.

? Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

? Builds a knowledge base of each client's business, organization and objectives

? Facilitates team and client meetings effectively.

? Holds regular status meetings with project team.

? Keeps project team well informed of changes within the scope or project.

? Effectively communicates relevant project information to superiors.

? Delivers engaging, informative, well-organized presentations.

? Resolves and/or escalates issues in a timely fashion.

? Understands how to communicate difficult/sensitive information tactfully Coordinates all project activities with business owners/stakeholders and othersupport, technical infrastructure, and application teams

? Manages relationships and coordinates work between vendors, customers, sub-contractors, and engineering teams throughout various locations

? Manages the completion and distribution of all deliverables to customers, by tracking the delivery status and installation schedules, in accordance with required timeframes

? Assures that the expected service levels are met and that all Statement of Work deliverables meet quality standards

Required Skills

?Bachelor?s degree or equivalent experience and/or military experience

?Experience5+ years of related experience in managing technology projects

? Excellent communication (Oral/Written) / interpersonal skills

?Experience managing projects with Cisco Voice, network solutions, wireless, and Data Center

?Bachelor's Degree in Computer Science, Management Information Systems, or the equivalent in experience

? PMP certification desirable

? Strong interpersonal and presentation skills including client-facing consulting skills

? Ability to travel as needed

? Ability to manage and coordinate projects efficiently

? Self-motivated and desire to succeed

? Understands our pricing model and billing procedures

? Assures project documents are completed and signed

? Works safely and responsibly to avoid injury/property damage, while maintaining a clean work area

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