Project Manager II - PSO at Alkami Technology in Plano, TX

Description

Alkami builds and delivers the nation’s most innovative cloud-based digital banking (online and mobile apps) for Credit Unions and Banks with over 10M contracted users on our platform. Through our bold investments in technology and people, our clients confidently grow, adapt quickly, and build thriving digital banking communities to compete against the Megabanks. Founded over 11 years ago with headquarters in Plano, Alkami is one of the fastest growing software companies in Texas and among the fastest growing privately held technology companies in the U.S. To share just a few of our recent recognitions: Best Place to Work in Fintech; Inc. 5000 America’s Fastest-Growing Private Companies; Best & Brightest to Work for Nationally; and, Comparably’s Best for Workplace Culture. With every Alkamist being provided ownership in Alkami, we are obsessively intentional about our culture: optimistic-perseverance, caring-collaboration, transparent-communication, courageous-innovation, trusted-accountability and real-fun. Beyond intentional culture, our commitment is to attract and retain amazing talent by fostering a high-growth, dynamic and rewarding environment; providing great benefits; making meaningful investments in learning and development; celebrating our successes together in remarkable ways; and, ACTing together by taking time to give back and volunteer.

Position Overview:

Alkami is looking for a detail-oriented project management professional with a passion for planning and interacting with customers to support the implementations of Alkami's digital banking platform. We're hiring a Project Manager to join our Professional Services Organization that will be responsible for managing customer “PSO” work (Phase 2 projects, client change requests and feature additions). Successful candidates must have a strong sense of urgency and ownership to drive projects to completion and be successful in a collaborative environment. Communication skills are critical as well as the ability to quantify and manage all aspects of the project, balancing both client and internal team objectives while adhering to established timelines and contract scope.

Key Responsibilities & Duties:

• Create project schedules and define project deliverables based around project scope.
• Track and manage project milestones and customer reported issues.
• Communicate status, issues and risks to project stakeholders.
• Maintain project documentation, meeting minutes, meeting agendas, scope amendments, and key customer communication archives.
• Create and manage configuration documentation for client projects.
• Be the primary point of contact for all client inquiries for projects being managed.
• Work closely with Product Development and Engineering to resolve complex issues reported by our customers.
• Provide regular input to the Implementation Services management team on process improvements and best practices
• Track individual and team time reporting for assigned projects and ensure compliance with budgeted project labor.
• Coordinate with the account management team during implementation lifecycle and post-launch stage to maintain customer relationships and communication.
• Host recurring customer conference calls to drive project execution; travel onsite to assigned customer facilities when necessary.

Qualifications:

• A self-starter with excellent communication and problem solving abilities.
• 3 to 5 years of project management experience preferably in the financial services or software industry with increasing demonstrated responsibility and success.
• Experience using Microsoft Office Suite including MS Project, MS Excel and MS Word.
• Working knowledge of SQL server
• Experience managing tickets and backlog
• Ability to take a process and work with management to suggest modifications focusing on client satisfaction and efficiency
• Excellent organizational and time management skills.
• Excellent problem solving and decision-making skills.
• Ability to perform successfully in a high-pressure, fast-pace working environment.
• Ability to work independently with little direction.
• Careful attention to detail in all aspects of the job.

Desired Skills:

• Working knowledge of SQL, C#, and ASP.NET is extremely helpful.
• Previous work experience with the banking and financial industry as it relates to Internet home banking applications.

Qualifications

Skills

Preferred

Project Management