Project Manager II, Credit Card Collections
The Project Manager II plans, manages and delivers distinct projects through all specific phases, in alignment with business and / or enterprise strategies. Provides leadership, direction and coaching to teams(s) while partnering with business and executive stakeholders within a single or across multiple Lines of Business (LoB).
•Manages projects with moderate regulatory oversight.
•Project risk profile is low to medium.
•Management direction or executive oversight is provided as necessary.
•Typically leads the delivery of Tier3 and / or Tier 4 projects with up to medium complexity profiles.
•May indirectly manage a cross-LoB Project team consisting of Business Analysts, Business SMEs and Technology.
•Resources where applicable to the project.
•May manage a number of small projects at any given time, and time horizon of projects generally range from short to medium term.
•Bachelor’s degree required
•Project Management Certification required
•7+ years relevant experience
•Comprehensive knowledge of the practices, procedures and principles of project management
•Exposure to financial management with respect to tracking, forecasting and managing project budgets.
•Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
•Strong facilitation skills
•Commitment to team skills development and ability to attract top talent
•Team player with ability to build and maintain strong working relationships with internal and external partners
•Ability to create and foster a cohesive team, and promote a positive work environment for all employees.
•Ability to think strategically and possess strong business acumen
•Proven ability to stay focused under pressure, demonstrating resilience in challenging situations
•Experienced change agent, able to guide cross-functional teams through complex change from concept to execution
•Comfortable with ambiguity and ability to cope with rapid change
•Strong leadership skills – lead by example, champion change and develop a highly motivated team to consistently exceed expectations
•Good judgment— ability to determine which issues to escalate vs. to resolve independently, and provide suggestions for possible resolution
•Credit Card Collections Experience