$80K — $100K *
The Project Manager will have client-facing consulting responsibilities to include any activity related to program or project management, helping the client realize their strategic business and technical objectives. This role is responsible for a portfolio of customers within the Professional Services team. The Project Manager will plan and coordinate the work efforts of multiple people in a matrix organization and across multiple projects. He/she will also partner directly with key business partners (Sales, Finance, Engineering, QA) to manage projects. The Project Manager will be responsible for a number of projects and act as a key interface point between Benefitfocus and our Employer customers.
Key Responsibilities Include:
Delivering projects within framework of scope, time, and cost to agreed levels of quality, and within the organization’s project management framework.
Managing project intake into the portfolio.
Coordinating project responsibilities; managing and influencing internal and external project team members, including global team members.
Ensuring accurate documentation and reporting of the status of all projects; tracking and managing project milestones, risks, and resource plans. Facilitating requirements gathering discussions and business process changes.
Maintaining accountability for overall quality of the project; quickly addressing and mitigating escalations.
Effectively managing expectations of stakeholders involved in a project. Ensuring all projects are delivered in accordance with company defined project management best practices.
Providing input to Project Office on implementation best practices and processes.
Effectively managing project team conflicts, building collaborative partnerships with stakeholders and gaining consensus.
Proven leadership skills and ability to direct and manage team members in a matrix environment.
Ability to articulate value for each implementation.
Ability to recognize and understand client business issues and guide solutions.
Resourcefulness: ability to examine all possible options when resolving a problem.
Exceptional Client Relationship Management: ability to identify new opportunities and strengthen relationships with clients.
Excellent organizational skills; detail- and deadline-oriented.
Strong presentation skills, negotiation skills, and ability to clearly articulate status and possible solutions to multiple levels of leadership.
Bachelor’s degree required PMP certification desired
Experience managing SaaS projects in a lead role (minimum 5 years experience)
Consulting/systems integration implementation experience
Proficiency in MS Project, Excel, Outlook, PowerPoint
Knowledge of benefit plans/structures is a plus
Ability to travel, as needed, to visit clients during the project life-cycle
Valid through: 4/28/2021