Job Description

Docebo (from the Latin “I will teach” and pronounced “Docēbō“) is a pure Cloud Learning Management System (LMS) that has been ranked in the world’s Top 10 for SaaS elearning solutions providers. Docebo is generally regarded as one of the industry’s most comprehensive solutions for training management and has been chosen by some of the world’s most respected companies to achieve operational efficiency. Docebo has offices in Europe, the US, and Canada, and is currently one of the fastest-growing learning technology companies in the market.

We’re building something good here.

The way the human brain absorbs new information today is different from the way we learned ten years ago. Our people understand that for our clients to win the competitive edge, it’s critical to provide online learners with the best learning technology available. That’s why we hire the brightest minds in the SaaS space - to build products that power learning to its fullest potential - and in return, our people reap the benefits of our own innovations (and have a blast doing it).

In this role, you will be working with large enterprise accounts. You will allocate internal resources to many different tasks, maintain the organization of the projects, and ensure the fulfillment of timely delivery with quality. Our Project Manager will work within teams dedicated to the same client, including but not limited to, professional services, customer success managers and software developers.

Our ideal candidate will be comfortable with working in an environment that moves at the speed of light. You must have a strong work ethic and a high level of curiosity on top of being a fast learner and excited to learn new technology on an ongoing basis. Having great communication skills (presentation, verbal and written) is a must!

This position does require some travel internationally so you will have the opportunity to visit Toronto and Milan (among other places).

Location: Athens, Georgia (Remote OK, North America only)

You Will:

Own the project level relationship between Docebo and key customers and/or partners.
Identify key stakeholders and define project escalation paths.
Define project scope, goals, and deliverables according to customer and/or partner agreements.
Work with key stakeholders to develop & maintain a detailed project plan encompassing all project disciplines (integration, deployment, sales, support, and customer success).
Monitor and report on the progress of the project to key stakeholders both internally and externally by defining a communication plan for each project.
Present reports defining project progress, risks, issues, solutions, and KPIs.
Work closely with the Product and Development teams to monitor and report on development progress for work related to assigned projects.
Monitor project resource levels and escalate resource needs when required.
Communicate blocking issues to internal and external audiences in a timely manner.
Organize partner enablement activities across Sales, Customer Success, Professional Services, and Support departments.
Lead both internal and customer project meetings.

You have:

5+ years proven experience managing the implementation and deployment of software projects with contract values greater than $1 million
Deep knowledge of project management methodologies
Excellent ability to communicate, manage, and prioritize risk and risk responses
Flexibility to travel domestically and internationally
Ability to communicate complex technical concepts to a variety of audiences
Strong relationship/account management skills
English Fluency (both written and spoken)
Demonstrates strong leadership and team working abilities
Good understanding of consulting processes and software implementation
A natural inclination to resolve customer problems and help them be highly successful
Experience working with support, QA, and product teams to resolve customer issues
BA/BS or equivalent experience

Desirable Requirements: