Project Director

Interstate Restoration   •  

Kent, WA

Industry: Real Estate & Construction

  •  

Not Specified years

Posted 111 days ago

Job Duites andResponsibilitiesinclude but are not limited to:

  • Commit to setting the "Gold Standard" as you represent and work for Interstate Restoration
  • Maintain professional internal and external relationships that meet company core values: Accountability, Sense of Urgency, Do The Right Thing, Gather and Grow Talent & Have Fun
  • Ensure all losses are managed from initial contact with client through completion
  • Effectively communicate and work with Interstate team including National , Business Developers, Project Managers and all other staff
  • Develop and maintain relationships with insurance adjustors, property managers, property owners,  industry related associations and other potential business sources
  • Actively market Interstate through associations, meetings, local functions and trade shows
  • Develop and execute new marketing strategies for company growth
  • Pursue and respond to all client calls and sales leads in a timely manner
  • Identify and develop key partner strategies for specific market segments
  • Participate in all conference calls or meetings scheduled by Interstate or your supervisor
  • Assist in the training of new or current employees as directed by your supervisor
  • Consistently meet or exceed all revenue expectations outlined by Interstate
  • Perform and lead training meetings or classes as needed
  • Must be a rapid learner and adjust to change or new situations quickly
  • Provide projection reports on individual loss sales and growth opportunities in market
  • Effectively manage all communication between customers and adjustors
  • Provide feedback and communicate constantly with supervisor and Interstate team to ensure clear expectations and maximum productivity
  • Ensure compliance of losses with all state and federal laws
  • Go out of the way to ensure 100% customer satisfaction
  • Constantly promote Interstate and help to identify other "A" players to add to the I.R. team
  • Provide consistent feedback to General Manager concerning Sales, Operations, and Personnel
  • Develop and maintain a positive working relationship with Interstate Team, Insurance or Property contacts and all customers to continually improve Interstate Restoration's standing in the community
  • Meet with General Manager monthly to discuss your results, communicate feedback, develop action plans, and evaluate overall performance
  • Ensure minimum accepted sales levels, duties and responsibilities are met or exceeded
  • Supervise and ensure that all losses are managed from initial contact with client through completion
  • As 1st line of response, must respond in a timely manner on all losses or projects
  • Effectively estimate and present proposal for all losses
  • Accurately write up scope of repair and recommendation to adjuster
  • Must quickly develop report and trust with all customers and adjustors
  • Professionally identify and communicate all change orders, supplements and code upgrades
  • Accurately track and document loss and restoration project workflows
  • Actively participate in and manage all collection efforts
  • Communicate project or site staffing issues with supervisor in a timely manner.
  • Effectively support Project Managers and Superintendents on all loss projects
  • Travel to other cities or regions as needed to assist with other corporate losses and/or trainings
  • Effectively manage all communication and negotiations between customers and adjustors
  • Fully responsible to ensure that all projects maintain the proper level of staffing and equipment
  • Must be available and reachable on short notice and during all designated work hours including being on call at all times in order to respond to emergency losses
  • Provide weekly and monthly reporting of sales numbers, current projects, pending projects and account receivables
  • Maintain a high level of integrity, business ethics, and sound judgment as you perform Project Director duties

QUALIFICATIONS:
 
  Technical Qualifications:

  • Proficient in large loss and commercial claims
  • Must be proficient with Xactimate or other loss estimation software
  • High level of expertise in restoration losses including contents, drying, carpet, paint, drywall and mold
  • Demonstrate efficient computer skills including Microsoft Excel, Word and Outlook as well as use of PDA's
  • Knowledgeable of Local, State and Federal requirements
  • Working knowledge of insurance claims negotiation with adjusters

  Behavioral Qualifications:

  • Communicate well; verbally and written

  Experience:

  • Experience in mold/asbestos abatement
  • Experience in the drying and restoration industry, including structural drying
  • Experience reading blue prints/architectural plans

PREFERENCES:

  • College degree, preferred