Essential Functions/Responsibilities
- Serve as the central implementation point of contact for traditional and mid-market K12 clients.
- Adhere to implementation methodology to successfully manage complex, fast-paced implementations
- Work with district IT departments to ensure seamless data integrations and data import practices
- Assist with system configurations within districts and schools
- Conduct interactive, hands-on, and effective professional development to key stakeholders and end users
- Follow project management best practices, including but not limited to time tracking, development and maintenance of project plans, and clear communication.
- Identify issues, concerns and project risks and mitigate those risks. Develop solutions as challenges are encountered.
- Facilitate ongoing implementation support including running lead with executive stakeholder status meetings, monitoring project activities, measuring attainment of benchmarks, and establishing next steps.
- Participate as a team member on large projects and engagements
- Collaborate with success managers/account managers to address client health metrics, address client implementation/sentiment challenges and develop solutions.
- Collaborate with internal stakeholders (e.g. services teams, product) to improve cross-functional coordination and advancement of the business and support successful implementations.
- Achieve consulting revenue and client retention metrics.
- Minimum Qualifications
- Bachelor’s degree or commensurate experience required
- 3+ years of SaaS implementation and consulting experience, K12 industry preferred
- Experience implementing education technology/software within large school systems
- Strong work ethic, professionalism, adaptability, and attention to detail
- Experience managing multiple stakeholders and users of a school or district-wide software system
- Ability to prioritize tasks/workload and thrive in a high volume, deadline sensitive environment
- Experience with project planning and managing an engagement from business requirements to installation, configuration, user training to go-live
- Strong communication and presentation skills
- Ability to use internal systems (e.g. Salesforce, Zoom, Atlassian JIRA) effectively
- Thoughtful, creative, and proactive problem-solving skills
- Learns new processes and technologies quickly
- Travel is required up to 50-60%
- Hobsons recognizes the importance of taking care of our most valuable assets – our employees. That’s why we not only offer a comprehensive total rewards package but also continuously evaluate our offerings to meet the evolving needs of our workforce.
- Benefits Include (but may vary depending on location):
- Affordable and Competitive Medical, Dental and Vision Insurance Plans
- 401(k) Plan with Match
- Flexible PTO offering for all Exempt roles
- Substantial time off for all Non-Exempt roles, including Floating Holidays and Premium Days for Volunteering, Personal Wellness and/or School Conferences/Visits
- Education/Tuition Reimbursement
- Life, AD&D, Short-term and Long-term Disability Insurance
- Flexible Spending Accounts (FSA)
- Voluntary Employee Programs: Legal Services, ID Theft & Credit Monitoring