We are looking for Program ?Support Manager for our client in ???Plymouth Meeting, PA
Job Title: Program ?Support Manager
Job Location: Plymouth Meeting, PA
Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire
?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?
- Partners with management to improve operational efficiency, identifying potential opportunities and developing plans to pursue these opportunities.
- Monitors progress against plans and advising accordingly.
- Removes issues hindering the implementation of operational initiatives ensuring coordination between appropriate parties.
- Optimizes performance against operational metrics such as SLA attainment and Client Satisfaction.
- Develop or optimize operational systems, procedures, policies and processes with external vendors and internal teams alike.
- Managerial level primary POC for Manufacturer Brand Team and their business partners.
- Develop solid working relationships with internal stakeholders (Program Support Leadership, Account Management, Sales) the client and all 3rd party vendor key contacts.
- Travel to client site for Quarterly Business Reviews and other meetings as needed
- Ultimately responsible for team operational effectiveness, SLA results and overall client satisfaction
- Responsible for delivery of project work and regular project status reporting to the Brand and internal teams
- Responsible for researching support related questions or potential issues raised either internally or by the Brand
- Responsible for proactive program management including early trend identification, training opportunities and continuous improvement initiatives
- Provide reports, analysis and offer recommendations for how to improve the customer experience or drive operational efficiencies?