Program / Project Manager

Industry: Financial Services


8 - 10 years

Posted 332 days ago

We connect consumers to their money through leading-edge financial solutions. We’re the largest, Fortune 500, global FinTech company – with a 50-year history rooted in the financial services industry. Our solutions are branded by our clients so you may not have heard of us - but if you’ve used a banking app, you’ve most likely used FIS software.

The program/project manager will be part of the Banking & Payments Enterprise Product team. In this position you will manage and facilitate multiple project tracks across one or more line of business (product teams) to deliver unified solutions that surpass client experience expectations.

Responsible for all aspects of assigned technical projects. Projects may be focused on development of new or upgraded products and services, internal information system-specific projects that may involve development or enhancement of internal applications, technology integration and/or infrastructure environment build-out, delivery by service teams for outsourced solutions to external clients or delivery of new or enhanced products and/or services to improve customer satisfaction through use of technology.                                                                                                          

General Responsibilities:

  • Plans and coordinates all aspects of technical projects from initiation through delivery.

  • Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.

  • Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

  • Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

  • Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

  • Identifies needed resources for projects, defines and assigns major project roles.

  • Coordinates activities and tasks among project team members, otherinternal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.

  • Assigns and monitors work of project team providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.

  • Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.

  • May manage the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.

  • May include customizing base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.

  • Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.

  • Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.

  • Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.

  • May directly oversee employees assigned to manage specific project that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

  • Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.

  • May work require some travel.

  • Other related duties assigned as needed.                                                                                                            

Advanced professional role. Highly-skilled with extensive proficiency. May coach and/or mentor junior project management and support staff. Generally manages large projects, i.e., approximately 10,000 to 40,000 project hours with a team of 50 to 150 team members, an internal cost of $1,000,000 to $4,000,000, and a project duration of 6 to 12months of medium to high risk, high complexity, and high client and/or FIS visibility. Works under minimal supervision on complex projects. Wide latitude for independent judgment. Typically requires eight or more years work experience managing technical projects in financial services or a related industry or a related technical field, e.g., application development, technology integration, business analysis, client technology consulting. Advanced professional individual contributor role with broad understanding of their area of expertise. Resolves complex issues requiring in-depth knowledge and skills. Exercises judgment in decision making, determines approach, methods and procedures to use on new assignments. May coordinate and guide the work of others.    

  • Job ID #: JR32165
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