Program Manager

Confidential Company  •  Waukegan, IL

8 - 10 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 08/10/17 by Nandini HR
Confidential Company
Waukegan, IL
8 - 10 years experience
IT Consulting/Services
Salary depends on experience
Posted on 08/10/17 Nandini HR

Job Title: Program Manager for Enterprise Service Management (SM) Office

Location: Waukegan, IL

Need GC's /Citizens-W2


  • Manage the Project Portfolio Management function
  • Lead Project Governance for all SM projects
  • Ensure successfully adherence to SDLC methodologies and project stage gates
  • Lead the “Initiation/Planning” gates for all initiatives to ensure successfully scoping, structure, and resources are in place prior to moving into Project Execution Phases
  • Partner with PMO to ensure PM’s are transitioned into the Execution phase and adhere to Stage Gate methodologies
  • Coordinate weekly Status Update for all projects being governed under the Portfolio
  • Produce & Lead the monthly status reporting - Program /Portfolio dashboard
  • Coordinate resource forecasting and capacity palnning
  • Drive the overall “demand” function for all incoming needs associated with ServieNow platform.


  • Targeting proven Program Mgmt and Project Management Experience – 8-12years in a large company environment
  • Exposure to ITIL and ITSM
  • Preferredexperience in managing project portfolios, program governance and enterprise reporting
  • Strong collaboration, communication, stakeholder engagement and alignment
  • Demonstrated leadership ability and proven deliver excellence
  • Experience in Microsoft Project
  • PMP certified
  • Proven usage of PM Methodologies – SDLC, Agile, Stage Gate
  • Must be able to lead resources that you do not have direct authority over


  • Experience with Service Now Platform
  • Experience with BI Solutions (eg QlikView, QlikSense, Cognos)
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