The
Program Manager is accountable for the overall health of assigned programs (measured on financial, contractual, operational and customer metrics) and is the primary contact for each assigned program's customer for day-to-day coordination. This role will provide program governance to ensure compliance with contractual and internal requirements and ensure consistent application of standardized program reporting and performance metrics, as well as adherence to Stelia Strategic objectives and Corporate Values while carrying out day to day job functions.
Accountabilities:Program Delivery- Formally accountable for program delivery to quoted / bid and contracted expectations.
- Responsible for assigned program financial performance (revenue, profit, and cash), bids/quotes preparation and sales forecasting
- Responsible for proactive operational and commercial advocacy and coordination.
- Responsible for optimizing assigned program performance against program contractual baseline requirements including OTD/OQD performance, milestones, constraints, and risks.
- Responsible for effective and timely internal and external program communications, risks and issues identification and development of mitigations plans.
- Responsible for the provision of timely and accurate program status briefings to Senior Management
Customer Service and Business Development- Responsible for day-to-day customer liaison and problem-solving on assigned programs.
- Responsible for the maintenance of internal key customer interaction points necessary to maintain multi-level contact between customer decision-makers and STELIA leadership.
- Responsible for identifying and capturing net-new opportunities and/or scope increase possibilities with existing customers, including direct involvement in bidding / quoting and Business Development activities and events.
Continuous Improvement- Management and mitigation of program risks and financial variances to program budget by identifying and coordinating actions for improvement or correction.
- Responsible for recommendation of improvement opportunities and initiatives for assigned programs.
- Participation in company improvement activities and program problem remediation 'Tiger Teams' acting as the program performance / business leader.
Qualifications:Education & Certifications- Post-secondary degree in Business or an Engineering / Technical discipline.
- PMP certification is considered an asset.
Professional Experience- 5-7 years of demonstrated experience in Program or Project Management, or related customer-facing activities (planning, scheduling, business pursuit), preferably within an aerospace or manufacturing environment.
- Proven experience partnering with customers and managing complex technical programs, ideally in an aerospace or complex manufacturing setting.
- Experience in contractual negotiations with strong commercial and business acumen.
- Customer-facing experience is preferred.
- Demonstrated ability to manage multiple programs and customers in a fast-paced, demanding environment.
- Experience managing geographically dispersed, multifunctional teams.
Core Competencies & Skills- Strong decision-making skills with a results-driven approach focused on safety, quality, cost, and delivery.
- Financial and analytical acumen is essential.
- Excellent written and verbal communication skills.
- Ability to summarize complex issues concisely and communicate effectively at all organizational levels.
- Strong collaboration skills with the ability to influence across multiple functional areas.
Language & Technical Skills- Bilingual proficiency in English and French is mandatory.
- Proficiency in M365 applications, including MS Project, is required.
- Experience working within an ERP environment.
We offer competitive total rewards package including:• Comprehensive Flexible Benefits including Health and Dental, Health Care Spending Account • Short-Term and Long-Term Disability • Life Insurance • Dependent Life Insurance • Company Matched Pension Plan • Group RRSP • Group TFSA • Paid Personal Days • 12 Company Holidays • Employee Family Assistance Program • Out of Country Travel Insurance • Shares Purchase Plan • Free on-site parking • Employee Social Events • Learning & Development Programs
