The Program Manager is responsible for, but not limited to, the operational management and oversight of Sound Physicians’ hospitalist, emergency, and critical care medicine programs. The Program Manager will have a visible presence at the assigned hospital locations and will focus on establishing professional relationships with our clinical teams, hospital C-suite executives, case management, as well as community providers and specialty physicians. The Program Manager will report to Sound Physicians’ System Director of Integrated Services with accountability to the Regional Medical Director (RMD) as well.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Many or all of the following are done under the direction and in collaboration with the System Director of Integrated Services.
- Support the System Director of Integrated Services in data collection to meet Sound's performance objectives (core measures, patient satisfaction, LOS/CMI, and cost data) and other process improvement efforts.
- Create operational plans, reports, and dashboards to meet these objectives.
- Assist with preparation of and participation in quarterly performance reviews with hospital leadership at this site.
- Meet regularly with the Chief Hospitalist, Emergency Medical Director, and Critical Medical Director to review site performance and identify opportunities and barriers.
- Identify areas where Sound can help our hospital partners improve their operations.
- Identify and problem solve day-to-day site operations including matters related to payroll, credentialing, human resources, recruiting, scheduling etc. with assistance of main office departments.
- Assist with other administrative duties as needed, including but not limited to scheduling meetings, collecting data, assisting with workflows, fielding patient complaints.
- Review site financial statements for accuracy and trends to explain financial performance. Identify and understand the impact of variances, and enact plans to address negative variances.
- Assist with development of annual budgets and forecasting for this program. Collect and maintain data on census, temporary labor and other program management parameters.
- Support Regional Medical Director and the Regional Director of Operations in tracking shifts and any temporary labor costs.
SPECIAL KNOWLEDGE, SKILLS, ABILITIES, TRAINING, OR SPECIAL LICENSES/CERTIFICATIONS NEEDED TO PERFORM YOUR JOB:
- Excellent analytical and organizational skills
- Excellent written and oral communication skills, including presentations and negotiations
- Strong interpersonal skills to handle sensitive situations and confidential information. Position continually requires demonstrated poise, tact, diplomacy, and good judgment
- Creative and persistent problem solver
- Client service oriented (both internal and external)
- Ability to multi-task and prioritize workload in a fast-paced environment
- Professional mannerisms, appearance, and executive presence
- Proficiency with Microsoft Office Suite
- Knowledge of relevant state and federal healthcare regulations
- Driver's license and appropriate insurance
EDUCATION / EXPERIENCE:
Minimum: Bachelor's Degree in business administration, healthcare administration or similar field
Preferred: MBA, MHA
Minimum: 6-8years' experience working with healthcare operational management, including financial statements and working knowledge of hospital and healthcare informatics, including quality measures.
Preferred: 3-5 years' experience managing a physician group practice
SPECIAL JOB OR ENVIRONMENTAL CONDITIONS:
Flight Travel: Moderate (6+ trips per year)
VII. OTHER PHYSICAL AND/OR SPECIAL REQUIREMENTS ABOUT YOUR JOB:
- Sitting at desk for up to eight hours (w/breaks)
- Working on computer for up to eight hours (w/breaks)
- Moving/lifting file boxes (up to 25 lbs.)