Program Manager at Quicken Loans in Detroit, MI

Minimum Qualifications

• Bachelor’s degree in business administration or information technology or equivalent work experience
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• 5 years of project management experience
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• 2 years of program management experience
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• 1 year of technology product implementation experience
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• Ability to set and manage partner and client expectations
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• Exceptional written and verbal communication skills and the ability to communicate effectively with individuals at all levels of an organization, including executive leadership
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• Tactful diplomat, problem solver, thinker and analyzer
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• Ability to understand and respond to clients' needs in rapidly changing business environments
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• Demonstrated ability to handle aggressive deadlines and juggle multiple workstreams
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• Experience with planning, organizing and establishing priorities to achieve results
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• Ability to pivot to changing demands in a project or program environment that requires re-planning and reorganization
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• System thinking abilities and the ability to identify upstream and downstream business impacts because of changes implemented through program scope
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• Proven experience with Microsoft Project or an equivalent project scheduling tool
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• Proficiency in the Microsoft Office suite

Preferred Qualifications

• Ability to assess problems and solve them with a keen sense of urgency while thinking strategically and focusing on business growth
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• Proficiency in communicating and breaking down higher-level, complex business strategy
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• Project Management Professional certification, Program Management Professional certification or the equivalent
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• Agile and/or product development life cycle experience
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• Experience with delivering a project or program with a high demand for frequent communication and acute attention to detail
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• Successful experience leading teams and/or coaching and mentoring team members or peers

Job Summary

The Program Manager is responsible for tying enterprise strategy to objectives across multiple entities, business areas and often vendor partners to deliver value. They connect all relevant projects and initiatives to a common set of goals and success measures, focusing on dependencies, key business metrics, stakeholder alignment and execution management.

Responsibilities

• Manage scope by guiding the program vision, objectives, outcomes and high-level work breakdown
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• Manage scheduling and milestones by developing and maintaining a comprehensive program plan that incorporates key milestones of all projects and initiatives
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• Identify key program success metrics and qualitative success criteria
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• Manage program quality by ensuring plans at all levels are aligned and up to date in a rapidly changing work environment
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• Maintain accurate and up-to-date artifacts related to the phases of the program management life cycle
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• Manage communications by defining engaging and advising stakeholders on execution and progress
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• Manage roles and responsibilities by identifying, documenting and engaging the right roles for the delivery of work within scope
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• Identify and document how the program scope impacts business process or technology architecture
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• Manage risks and issues by identifying and escalating decisions at all levels to achieve results
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• Coach project or program frameworks
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• Identify improvement opportunities and implement creative, alternative approaches to solving issues and executing work
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• Act as a trusted advisor to senior leaders for program level decision making
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