Program Manager, Process Improvement
San Mateo, CA 94408 In-Person
1 month ago
By clicking Apply, I agree with Ladders'
Job Description
Zoox has embarked on a highly ambitious journey to develop an autonomous mobility solution built from the ground up. As our Operations team develops and scales, so does the challenge of understanding operations data, ensuring effective communication between development and operations, and informing critical decisions to scale the organization successfully. The Process, Strategy, and Data team within Operations is focused on "how we get from here to there." As Zoox continues to grow, you will be a crucial member of the team and responsible for providing guidance on how to do that most efficiently while providing a great customer experience.
This role will design, coordinate, document, and implement large-scale operational process improvement initiatives within Fleet Operations. These are highly complex, thus requiring high judgment, autonomy, and trust with internal and external stakeholders. A successful candidate can manage and iterate an approach to identifying, assessing, and driving growth for scaling operations. The candidate must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges, and adjusting to sudden and frequent change.
In this role, you will:
Qualifications
Bonus Qualifications
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $120,000 to $195,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
This role will design, coordinate, document, and implement large-scale operational process improvement initiatives within Fleet Operations. These are highly complex, thus requiring high judgment, autonomy, and trust with internal and external stakeholders. A successful candidate can manage and iterate an approach to identifying, assessing, and driving growth for scaling operations. The candidate must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges, and adjusting to sudden and frequent change.
In this role, you will:
- Support process design, documentation, and improvement for operations
- Conduct a range of data analysis for determining the best solution to a problem
- Identify and prioritize new opportunities for efficiency within operations
- Work cross-functionally to ensure projects are moving forward
- Track projects and communicate progress to a larger group of stakeholders
Qualifications
- Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field
- Minimum of 5 years of experience in program management, operational excellence, industrial engineering, process improvement, or a related field
- Demonstrated ability to design and execute large-scale change management strategies, and proven track record of successfully managing complex, large-scale integration projects
- Early stage startup experience (pre-revenue or pre-product with go-to-market)
- Experience working within operations environments
- Excellent leadership, communication, and interpersonal skills, and the ability to influence and drive change across multiple levels of the organization
- Prior experience developing and using data and metrics to support strategic decision-making.
Bonus Qualifications
- Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
- Six Sigma Certifications
- PMP, PgMP, or similar project management certification
- Management consulting or strategic consulting experience
- Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $120,000 to $195,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.
About Zoox
Learn More About ZooxAudible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.
Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests.
Work You’ll Do
At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you.
Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally.
Lead with Innovation and Leadership
Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards.
Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation.
Explore Amazon’s Employment Benefits
Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security.
Internship and Networking Opportunities
Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company.
Future-Proof Your Career
With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends.
Stay Connected
Join Our Team
Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference.
Keep Up to Date
Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.
Job Alert Emails
Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon.
Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Amazon Careers
Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests.
Work You’ll Do
At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you.
Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally.
Lead with Innovation and Leadership
Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards.
Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation.
Explore Amazon’s Employment Benefits
Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security.
Internship and Networking Opportunities
Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company.
Future-Proof Your Career
With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends.
Stay Connected
Join Our Team
Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference.
Keep Up to Date
Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.
Job Alert Emails
Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon.
Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
