The Program Manager plans, implements, and evaluates all program policies and procedures. The Program Manager recruits, trains, and evaluates employees on a routine basis. The Program Manager will be responsible for reviewing referral packets, assessing the consumer, and coordinating with consumer's counselor at the local Regional Center. The program manager will work closely with the family members of clients to guide and support them with People's Care, Inc. services while maintaining documentation and assisting with community outreach to market the program.
3. Knowledge and skills
- Knowledge of state and federal laws, regional center, department of social services, department of developmental services and state council on developmental disabilities.
- Knowledge of dual diagnosis, Title 17 & 22, IPP, behavior modification programs.
- Leadership, analytical, and interpersonal skills.
- Plan and organize trainings and meetings with employees, consumers, family members, and the Regional Center.
- Maintain confidentiality, detail oriented, work with a diverse population and clients with behaviors.
4. Education and Experience
- The Program Manager should have a Bachelor's Degree in psychology, social work or a related human services field. CPR and First Aid and CPI
- 3 - 5 years of supervisory experience with supervising 5 - 30 employees.
5. Essential Functions
- Maintains a healthy and safe work environment for all staff and clients. This is to include having monthly safety meetings, maintaining a safe and clean environment.
- Ensures that client rights are adhered to at all times and client rights are read to them every year.
- Provides written verification that the rights are read to the consumers each year must be maintained
- Reviews and evaluates plans, manuals, policies and procedures while conducting field visits to monitor quality assurance in the programs
- Responsible for recruiting, training, and scheduling staff
- Provides in- service meetings/trainings in accordance with Title 17, Title 22, Regional Center contracts, facility program design, and individual program plans and participates in trainings, including New Hire Orientation
- Maintains client files and facility file(s) as specified in California Code of Regulations (CCR), Title 17 Chapter 3, Subchapter 4, §56728 and §56730
- Acts as a liaison with regulatory and non-regulatory agencies such as the Regional Centers, IHSS, Department of Children and Family Services (DCFS), Developmental Centers and Department of Education, and the community
- Maintains on-going resident ID notes, reads staff ID notes on every client every day, prepares and submits semi-annual and annual progress reports in accordance with CCR Title 17, Chapter 3, Subchapter 4 §56720
- Participates in Individual Program Plan, Transition and Interdisciplinary (ID) team meetings
- Obtains medical and dental evaluations, emergency care, and follow physician's orders for consumers, as needed
- Audits all internal programs daily. This includes, but is not limited to employee time keeping
- Maintains all required company documents to include but not limited to consultant logs, maintenance logs, vehicle logs etc.
- Is familiar with profit and loss reports while managing all financial costs associated with program. Some examples would be: program supplies,utilities, labor, etc
6. Career Path
Career pathing can differ with each individual’s knowledge, skills, abilities, and experience. Lateral moves are sometimes beneficial to attaining one’s ultimate desired position.
Area Manager - Program Director - Program Manager
7. Physical Requirements
- The work environment will often be in an office setting with frequent sitting, standing, walking and driving. During community involvement the Program Manager may be exposed to different temperatures depending on the season. The program manager will assist the participants during their outings and monitor the groups from time to time.
- Frequent lifting and/ or carrying objects/ people up to 50 pounds is required.
- Other requirements may occasional bending, kneeling, stooping, reaching, climbing, pushing, and pulling during work hours.