The Program Manager is responsible for the overall operation of the program.
- Responsible for overall program operations, including fiscal and administrative management, quality assurance, implementation of policies and procedures, and overall contract compliance.
- Oversees quality of direct services, ensuring adherence to best practices and highest professional standards; Supervises accurate data collection, and record keeping; and prepares contractually requiredreports.
- Provides regularly scheduled supervision to all direct reports, and oversees weekly treatment team and staff meetings. Supervises and coaches staff and develops and implements ongoing staff training and development program.
- Recruits, assesses and recommends candidates, and implements affirmative action, equal opportunity and cultural diversity at the recruitment level.
- Functions as program liaison with SD County Mental Health Services, SD County Alcohol and Drug Services, and community-based organizations, representing the agency as directed by Vice President at meetings and committees.
- Adheres to program budget and reviews monthly operating statement to ensure financial integrity, and ensures implementation of quality assurance activities including peer review and monitoring of all client charts.
- Maintains knowledge of best practices by reading appropriate publications, attending seminars, conferences, and other training as necessary, and demonstrates commitment to professional growth by attending in-service trainings and staff development programs, and seeking out supervision when needed.
- Maintains a minimum degree of training and knowledge in cultural competency, co-occurring and gender responsiveness and routinely demonstrates these traits in every day work relationships.
- Works cooperatively with intra-agency and interagency staff, and maintains the distinction between therapeutic and social relationships. Demonstrates ability to plan, prioritize, budget, control and evaluate at a level sufficient to ensure the efficiency, effectiveness and success of the program.
- Oversees facilities by ensuring equipment is in good operating condition, maintaining the work area in a clean and neat manner, ensuring a safe working environment, and reports deficiencies and vandalism.
- Master of Arts or a Master of Sciences degree in a social services field, and licensure as a LCSW, LMFT, MFTI or Psychologist in the State of California preferred, and Supervisory experience in a similar work setting.
- Five years of experience working with mentally ill and dually diagnosed populations in a case management program.
- Working knowledge of ACT and cognitive/behavioral models treatment, and cultural and socio-economic factors that inform service provision to persons with psychiatric or dual diagnosis disorders.
- Has strong crisis intervention skills, and is able to set priorities and react appropriately to emergency situations.