The Program Manager is responsible for stewarding critical enterprise investments and driving the delivery of transformational change by providing leadership and direction to assigned programs. They will have experience in executing large, complex enterprise projects and programs in a cross-functional, matrix management environment. The Program Manager is well versed in program management methodology, has a rich background of program successes, is energetic and personable, and thrives in a dynamic environment. The Program Manager possesses the ability to find creative solutions to issues that jeopardize program goals or timing, within budget or resource constraints.
The Program Manager is able to envision the “big picture” and interact with executive, business, and functional leadership to craft programs to materialize the business strategy. He or she leverages his or her expertise to drive decision making on all aspects of the program/project activities and mitigates erroneous decisions.
Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a growing company with an evolving business model.
Leads cross-functional multi-disciplinary meetings and fosters teamwork resulting in positive outcomes; is the focal point for change management and escalation resolution
Manage all aspects of a given program, from requirements gathering to implementation over the entire lifecycle of the program.
Participate in program benefits identification.
Ensure that the scope of the projects within the program align with business priorities. Manage relationship with key stakeholders and sponsor and escalate program risks to sponsors on a timely basis for decision resolution and disposition.
Produces all relevant program management deliverables such as program objectives and requirements, risk assessments, program plans, program status reports, open issues logs, change logs, action items list etc.;
Support and coach project managers within the program.
Defines and coordinates the securing of commitments from cross-functional groups and external providers in terms of resources, cost, schedule, and performance
Resolves any issues or conflicts resulting from any of the above interfaces and commitments
Review program budget variance and scope change requests, and participate in the budget-resolution process.
Address escalated cost issues with project manager, as needed
Address escalated resourcing issues with project manager and resource manager, as needed
Proactively set performance expectations and help project managers and subordinates manage expectations of delivery and requirements, yielding consistent results
Utilizes company and industry program management best practices and adheres to the PMO process, standards, and governance
Bachelor’s degree required; master’s degree desirable, or more than 12 years of related experience in IT Project Management or IT leadership roles.
PMP, Scrum Master and/or Six Sigma certifications desired – equivalent related experience and knowledge essential
Functional Area experience running programs with Order/Agreement to Cash/Billing
Proven ability to build and lead integrated teams from various internal and external organizations across multiple sites
Adept at helping team members harness and develop strengths in pursuit of successful program outcomes
Ability to achieve broadly communicated objectives with a minimal amount of supervision
Ability to make decisions independently and to assume higher-level leadership responsibilities in critical situations
Proven problem-solving, decision-making, and financial skills
Effective consultative and influencing approach
Proven ability to enact change quickly
Excellent interpersonal and communication skills, and proven ability to work effectively with all organizational levels
Appropriate knowledge of Waterfall and Agile methodologies and proficiency in common project planning tools like MS Project
It is the responsibility of every Iron Mountain employee:
to comply with all applicable laws, rules, regulations, and company policies
to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct
to complete required training within the allotted time frame
Requisition # 2018-16764