Program Manager - Crisis Services

Why join CMHA Peel Dufferin?

Support your community. Advance your career. Fulfill your purpose

Joining the Canadian Mental Health Association - Peel Dufferin Branch means you'll be part of something meaningful. For starters, we're honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we're committed to increasing awareness and addressing the stigma surrounding mental health. That's why we've made it a priority to create a diverse organization that represents the communities we serve - and the people we help.

What we offer

As a community-based agency, we're dedicated to the mental, physical, and social health of everyone - including our team members. That's why we're proud to offer a total rewards package that helps our team members balance their professional and home life. You'll also be empowered to keep learning new skills and reaching your goals - from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like health, dental and EFAP, we offer our full-time team members the following perks:

• 4 weeks accrued vacation
• Up to 18 paid sick days accrued per year, plus 2 flexible days each year
• HOOPP Pension Plan
• Ongoing professional development plus $250 annual funding for continuing education and certifications
• $250 annual allowance to invest in achieving your personal wellness goals
• Participation in organizational pay for performance incentive program

We're looking for a full-time permanent Program Manager for our Crisis Services team! The Program Manager will support the organization in the day-to-day operations and clinical delivery of core services offered by the multidisciplinary team. The Program Manager will also work as part of the leadership team to develop and implement strategic organizational goals that fulfill the vision and mission of the organization.

Status: Full-Time Permanent, 37.5 hours a week; regular evenings/weekends required. Note, this posting is for an active vacancy.

Base Salary: $90,419.82 - $106,376.25 annually (Candidate qualifications will be considered when determining the starting salary)

Location: 60 West Drive, Brampton, Ontario

What you will do:

• Manage day to day operations and leadership to the multidisciplinary team (MDT) of clinical staff responsible for the delivery of coordinated programs and services to clients and their families
• Work with the Director to set program goals using a Balanced Scorecard of priorities and targets and deliver on priorities in consultation with the team, community partners and other CMHA Peel Dufferin services
• Use clinical judgement and expertise to navigate clinical matters and ensure optimal client care and provider experience
• Advance clinical and administrative quality of programs by tracking service quality indicators and targets
• Provide direct clinical supervision to staff. Observe staff with clients and conduct regular audits, supervision, and support professional development
• Manage recruitment, orientation, coaching, mentoring, performance management, learning and development for staff and students
• Participate in overall CMHA Peel Dufferin strategic and business planning, implementation, delivery and evaluation
• Set annual performance and professional development goals
• Stay current on relevant legislation and best practices, current research, policies, and procedures

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

What You Need to Join Our Team:

• Bachelors' Degree in health, social services or related discipline such as counselling and psychotherapy, social work or nursing; Masters' degree is an asset
• Registered Health Professional with a College or Association is required
• Minimum of 5 years of clinical experience within the community mental health field
• Minimum of 3 years of formal or informal leadership experience, including supervising a multidisciplinary team, program development and day to day operations
• Supervisory skills, including the ability to mentor, coach and inspire staff
• Strong clinical skills and working knowledge of therapeutic modalities such as CBT, DBT, Solution-Focused Therapy, Narrative Therapy and other Brief Therapies
• Demonstrated knowledge of community resources and the mental health field
• Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence
• Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework
• Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
• Fluency in a second language, including ASL (American Sign Language) is considered an asset
• Mandatory after hours, 24/7 on call duties are required on a rotational basis (evenings, weekends and holidays)
• Valid Canadian driver's license and access to an insured automobile in good repair
• A satisfactory Vulnerable Sector Screening (Police Check) report

Deadline to Apply: February 21st 2025

At the Canadian Mental Health Association - Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you'll not only assist people who are struggling, you'll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place - one person at a time.

Apply Now and EMPOWER your career!

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes, work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures, and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to, First Nations, Métis, Inuit and Urban Indigenous (FNIMUI) populations, ethno-racial communities, people with disabilities, *2SLGBTQIA+ communities, women and gender diverse people, low-income communities, and all equity-deserving groups.

*2SLGBTQIA+ (Two-Spirit, Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual, and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback, please email us at [email protected]

Use of Artificial Intelligence (AI) in Recruitment

To streamline our recruitment process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidate's experience, skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.